zenfone 8 crash while phone call with wired headset

[sroland42]

Zenfone 8 freezes during call when I use a wired headset.
If I use logtool to gather the log, it never freezes.
That's why no one can provide a crash log.
This is very strange.
My firmware :ww_31.1010.0411.122 .
Please find and fix it, because it is a very old issue.

[keren_ASUS]

Hi @sroland42
Thank you for reaching out! And we're so sorry to hear about the issues you're facing. Can you please provide a bit more info like:
Do you enable the twin apps function?
Have you installed any MDM app?
Can you explain more on how this issue happened? Could you describe the steps to trigger this issue in detail?
Please provide a log. Use the built-in log tool in the calculator, and generate a “general cases” log
Thank you for all your help!

[sroland42]

Hi,
twin apps is disabled.
What does it mean MDM app ?
the case:
If logtol is not enabled and I try to call with wired then a half minit after the screen goes black the phone is crashing and isn't answering. I have to push the power button for a while to turn the phone back.
If the logtool gathers any log then the phone is not crashing .

[tor_bjornebole2]

sroland42

Zenfone 8 freezes during call when I use a wired headset.

If I use logtool to gather the log, it never freezes.

That's why no one can provide a crash log.

This is very strange.

My firmware :ww_31.1010.0411.122 .

Please find and fix it, because it is a very old issue.

zenfone 8 crash while phone call with wired headset

This has happened many times to me too. Sometimes it crashes almost instantly after the call is started. At other times it takes many minutes. Sometimes I've been able to finish calls without it crashing.
Once it crash, the screen freezes and then goes black. The phone has to be restarted by holding in the power button. I've not tried using any log tool.

[keren_ASUS]

What brand wired headset are you both using?