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Video Call Issues : Heating and Muting

noel_fornolles1
Star II
Using Facebook Messenger for video calls and after a few minutes, i need to press the mute button and unmute it to reset the microphone. It happens again and again very frequently.
Also, video calls makes the phone hot. I needed to point the fan on the phone to keep it cool, note that i am in an airconditioned room at 20°C and still need to point a fan to cool it down.
Went from 50% battery to shut down in 3 hours of video call.

3 REPLIES 3

noel_fornolles1
Star II
After update .67, the microphone got worse. Now it doesn't reset when I press the mute and unmute button.

Gustav_ASUS
Community Legend III
Check your inbox for a PM. 🙂

Anders_ASUS
Hall of Fame III
noel.fornolles18

After update .67, the microphone got worse. Now it doesn't reset when I press the mute and unmute button.


View post
Heating and battery drain during video calls is perfectly normal but the microphone issue is something we must look at. I've sent you a PM with instructions on how to log your device.
Thanks!