To Asus and all owners of a dead Zenfone 8

[leoncarrera]

By now is it clear the Asus Zenfone 8 has a weakness when it comes to its motherboard. Phones are dying in very comparable situations; after installing an update or patch and/ or when charging. The died phones show the same state: a sudden black screen, no response on buttons or screen, sometimes an orange fast blinking LED for about ten seconds when the charger is attached, after which also this stops blinking. Even the life duration of the phones are alike when this happens;  around two years.  Some people are lucky that it can be repaired under warranty, most aren't when warranty has just expired.

All of the phones which were repaired received a new motherboard. So also in here the fix seems comparable. Or at least not repairable with a soldering or partial replacement of other components. There is no wide variety of repairs to be found on ZenTalk on this. 

This issue goes beyond individual or even wrong use, a single faulty or unfortunate phone. All phones that died did this in comparable situations and after comparable life times. There is something wrong with the design or components of the Zenfone 8, or at least a batch, which can't be put on warranty alone when it comes to a repair. 

Asus, please take this matter and your clients serious. At least more then you have proven till this date. Asus can't just address this matter with the initial question if the phone is still under the warranty. Asus does know what the technical issues are with these phones, so please then also take your responsibility. Asus put this premium phone on the market at a premium price. This comes with an expected life duration that goes beyond a hard line of just 24 months. Warranty is for specific situations. These dying Zenfones are not specific. It is a general issue. So please handle it as such.

Can Asus confirm that they will keep addressing issues regarding these dying Zenfones as individual technical matters? And thus with warranty as strict and main component to define if Asus or customers are financially responsible for further action? And if so, what is their response to these resembling dying phones that Asus will keep holding onto this strict warranty duration when it is clear customers can't be held responsible for their broken Zenfones, since they die during normal use or especially after installing new and updated Asus firmware?

To all users of a died Zenfone 8: please add your phone to this thread, when it died (lifetime) and on which occurence. 

Kind regards,
León

[Falcon_ASUS]

@Isaac__600 
We apologize for any inconvenience this may cause.
Please check the top right corner and kindly share the serial number and details requested in the PM inbox.
Thank you.

[afs]

I bought mine on Nov 2022. Died on Sept 2024. So it around 22 months. Bought it from reseller (DirectD) in Malaysia 16GB/256GB model.

Phone was fine as I was watching YouTube before battery becoming low. So I plug it in to it's original charger and play some games with my PC. After like an hour or so, I double tap the screen and pressed the power button of the phone to check the time and it was blank. Tried reconnecting the charging cable, use another charger, hold down the power button for a minute, etc and no response. No light, no vibration, nothing. Suddenly the phone becoming a brick from a fully functional one.

Spent the whole day today to get it repaired but none of mobile repair shops willing to repair it.  Googled some online repair shop and found this thread instead.

Any solutions to get this phone back working? Should I try to send it to Asus Service Center in Lowyat? How much is the rapair costs? Obviously the phone is out of warranty as it past 12 months.

[Kuiteskivarattu]

Here in Finland we have at least 2yr warranty, some 3yr. Depends where you bought it first place.

You may want to check your warranty. Your phone is less than 2yr old.

Try google "asus warranty check"

[Ohm711]

My beloved Zenfone 8 (8/128GB) died when openning some app. The screen just went black and phone was completely dead. Battery level was over 80%.  In the past my phone was working perfectly fine.

Ordered 14.5.2021 directly from Asus, manufactured 04 2021

Died 20.9.2024

So 3 years and 4 months. The battery was replaced about five months ago. I am out of any warranty and I lost my data. My plan was to use Zenfone 8 for one more year and than buy next Zenfone, because I was very happy with it. After this I will definitely buy a different brand.

[Ohm711]

Windows sees the dead phone as "Qualcomm HS-USB Diagnostics 900E"