To Asus and all owners of a dead Zenfone 8

[leoncarrera]

By now is it clear the Asus Zenfone 8 has a weakness when it comes to its motherboard. Phones are dying in very comparable situations; after installing an update or patch and/ or when charging. The died phones show the same state: a sudden black screen, no response on buttons or screen, sometimes an orange fast blinking LED for about ten seconds when the charger is attached, after which also this stops blinking. Even the life duration of the phones are alike when this happens;  around two years.  Some people are lucky that it can be repaired under warranty, most aren't when warranty has just expired.

All of the phones which were repaired received a new motherboard. So also in here the fix seems comparable. Or at least not repairable with a soldering or partial replacement of other components. There is no wide variety of repairs to be found on ZenTalk on this. 

This issue goes beyond individual or even wrong use, a single faulty or unfortunate phone. All phones that died did this in comparable situations and after comparable life times. There is something wrong with the design or components of the Zenfone 8, or at least a batch, which can't be put on warranty alone when it comes to a repair. 

Asus, please take this matter and your clients serious. At least more then you have proven till this date. Asus can't just address this matter with the initial question if the phone is still under the warranty. Asus does know what the technical issues are with these phones, so please then also take your responsibility. Asus put this premium phone on the market at a premium price. This comes with an expected life duration that goes beyond a hard line of just 24 months. Warranty is for specific situations. These dying Zenfones are not specific. It is a general issue. So please handle it as such.

Can Asus confirm that they will keep addressing issues regarding these dying Zenfones as individual technical matters? And thus with warranty as strict and main component to define if Asus or customers are financially responsible for further action? And if so, what is their response to these resembling dying phones that Asus will keep holding onto this strict warranty duration when it is clear customers can't be held responsible for their broken Zenfones, since they die during normal use or especially after installing new and updated Asus firmware?

To all users of a died Zenfone 8: please add your phone to this thread, when it died (lifetime) and on which occurence. 

Kind regards,
León

[darrenfoo89]

ZenFone 8 first got ramdump issue October 2023, rough quotation of motherboard repair is around MYR1600, of course I did not go through with the repair.

After a few weeks, I was somehow able to power on it and perform factory reset for it to function for another couple of months.

Ramdump happened again in January this year. Since then it has been in my drawer, LED still flashing red while charging but no longer able to power on.

MFD: 2021.04, purchased on 2021.07.

Trying to post here to see ASUS here is of better help than my previous service attempt.

[MrFox]

Purchased: 2022.03.03.
Died: 2024.08.09.

Was watching youtube shorts, screen turned black and no response since.
The black screen showed itself a few occasions in the last couple of months but the phone always revived after a couple of minutes. Not this time though. 😞

RIP.

[Falcon_ASUS]

@darrenfoo89 @MrFox 
We apologize for any inconvenience this may cause.
Please check the top right corner and kindly share the serial number and details requested in the PM inbox.
Thank you.

[JohnWick_]

Purchased: 2022.05.13

Died : Yesterday

Believe it or not,

I was outside and wanted to play some music and saw it was not responding at all, i charged it before i was going, later i plugged it in a charger where it started with the red blinking led, where later on even that stopped, now its completely dead.

[Falcon_ASUS]

@E_L @JohnWick_
We apologize for any inconvenience this may cause.
Please check the top right corner and kindly share the serial number and details requested in the PM inbox.
Thank you.