To Asus and all owners of a dead Zenfone 8

[leoncarrera]

By now is it clear the Asus Zenfone 8 has a weakness when it comes to its motherboard. Phones are dying in very comparable situations; after installing an update or patch and/ or when charging. The died phones show the same state: a sudden black screen, no response on buttons or screen, sometimes an orange fast blinking LED for about ten seconds when the charger is attached, after which also this stops blinking. Even the life duration of the phones are alike when this happens;  around two years.  Some people are lucky that it can be repaired under warranty, most aren't when warranty has just expired.

All of the phones which were repaired received a new motherboard. So also in here the fix seems comparable. Or at least not repairable with a soldering or partial replacement of other components. There is no wide variety of repairs to be found on ZenTalk on this. 

This issue goes beyond individual or even wrong use, a single faulty or unfortunate phone. All phones that died did this in comparable situations and after comparable life times. There is something wrong with the design or components of the Zenfone 8, or at least a batch, which can't be put on warranty alone when it comes to a repair. 

Asus, please take this matter and your clients serious. At least more then you have proven till this date. Asus can't just address this matter with the initial question if the phone is still under the warranty. Asus does know what the technical issues are with these phones, so please then also take your responsibility. Asus put this premium phone on the market at a premium price. This comes with an expected life duration that goes beyond a hard line of just 24 months. Warranty is for specific situations. These dying Zenfones are not specific. It is a general issue. So please handle it as such.

Can Asus confirm that they will keep addressing issues regarding these dying Zenfones as individual technical matters? And thus with warranty as strict and main component to define if Asus or customers are financially responsible for further action? And if so, what is their response to these resembling dying phones that Asus will keep holding onto this strict warranty duration when it is clear customers can't be held responsible for their broken Zenfones, since they die during normal use or especially after installing new and updated Asus firmware?

To all users of a died Zenfone 8: please add your phone to this thread, when it died (lifetime) and on which occurence. 

Kind regards,
León

[leoncarrera]

Thanks. This thread is supposed to gather bricked phones. It might or might not be valuable at some point. Until then please refrain from cluttering this thread indeed with all kind of ideas not even suitable for Zenfones. These phones are hard to open yourself. Asus uses a special machine for that that even not all Asus repair centers have, only the bigger ones like in Poland. They are glued and putting them back together yourself is a no go. Even repaired phones did showed some damage. Next to that Asus tend to replace the back panel as well when repair led to damage, at your costs. So even if you managed to open and test it, then what? Without a new motherboard your still left with a broken phone. 

Repaired phones returned with the old battery. Again, the battery is not the issues. 

It is a great phone. But many of us were unlucky to have bought a Zenfone from the faulty batch. Should not be a problem when Asus would have shown proper customer support. The phone is not the problem, the way Asus acts on this is. As long as this will not change, one better stays away from Asus products. When after sales is that poor, a company doesn't deserve your money a second time. 

[JohnWick_]

What for a faulty batch? How you can be that sure and what have people to lose if their warranty is gone? Let them try that or regret not trying and may lose forever the data whats in. Also it dont matter if zenfone or not its still a phone and its also from the same year like ther other phone, i think this is some hard software bug and not a motherboard fault. If you cant not 100% claim its a motherboard fault then let the peole test, replacing the motherboard will also replace the bugged system. So you see evidence is needed and not only assumption's

Also openning the device is not hard i already did , you just need some hot air and a plastic scraper special for phones to open the back

[JohnWick_]

So it does no sound when connecting in windows? Nothing changes in device manager?

[Falcon_ASUS]

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[jxracer]

Stop feeding the trolls, this thread has gone from a reporting thread to a hey why don't you listen to me, and forget everything else.  this thread now has pages and pages of usesless back and forth and the main idea is lost. 

JohnWick if you have an actual test you can perform. the create a thread for troubleshooting and stop inundating this thread with offtopic subject matter. 

And just so you know is not a battery issue it has been reported by many and if it was a dead battery then Asus should need to repair all dead batteries, either way it is an issue that Asus should repair.  Also no combination of buttons make the phone restart. Connecting to the computer doesn't do anything. connecting to better power supply doesn't do anything. All you "creative" ideas have already been tried, so if you have something innovative, mind blowing, that you want people to try, create a new thread and stop posting here.

AND of course now i am part of the useless posts in this thread.