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To Asus and all owners of a dead Zenfone 8

leoncarrera
Rising Star I

By now is it clear the Asus Zenfone 8 has a weakness when it comes to its motherboard. Phones are dying in very comparable situations; after installing an update or patch and/ or when charging. The died phones show the same state: a sudden black screen, no response on buttons or screen, sometimes an orange fast blinking LED for about ten seconds when the charger is attached, after which also this stops blinking. Even the life duration of the phones are alike when this happens;  around two years.  Some people are lucky that it can be repaired under warranty, most aren't when warranty has just expired.

All of the phones which were repaired received a new motherboard. So also in here the fix seems comparable. Or at least not repairable with a soldering or partial replacement of other components. There is no wide variety of repairs to be found on ZenTalk on this. 

This issue goes beyond individual or even wrong use, a single faulty or unfortunate phone. All phones that died did this in comparable situations and after comparable life times. There is something wrong with the design or components of the Zenfone 8, or at least a batch, which can't be put on warranty alone when it comes to a repair. 

Asus, please take this matter and your clients serious. At least more then you have proven till this date. Asus can't just address this matter with the initial question if the phone is still under the warranty. Asus does know what the technical issues are with these phones, so please then also take your responsibility. Asus put this premium phone on the market at a premium price. This comes with an expected life duration that goes beyond a hard line of just 24 months. Warranty is for specific situations. These dying Zenfones are not specific. It is a general issue. So please handle it as such.

Can Asus confirm that they will keep addressing issues regarding these dying Zenfones as individual technical matters? And thus with warranty as strict and main component to define if Asus or customers are financially responsible for further action? And if so, what is their response to these resembling dying phones that Asus will keep holding onto this strict warranty duration when it is clear customers can't be held responsible for their broken Zenfones, since they die during normal use or especially after installing new and updated Asus firmware?

To all users of a died Zenfone 8: please add your phone to this thread, when it died (lifetime) and on which occurence. 

Kind regards,
León

216 REPLIES 216

Still, i wouldn't let it untested, if warranty is gone i would definitely test it, i thougt also my phone was dead from nothing claimed it was a dead motherboard or whatever, but then out of nowhere after i had it opend and dissconected the battery where i tested to just get off for sure nothing happend, i thought its really dead and was searching for motherboard or a new phone. The next day i just randomly tried to turn it on, and it just tunred on wtf. Iam not a noob and i had ealier phones not even smartphones who just did really nothing claming to be dead, until i "charged" the battery with 2 cabels with another full battery for like 20 seconds and then it worked again... This phones got old so it can be that the battery  is just total empty. Definitely would try it instead of lose all data by a last chance

Hey @fatalerror can you try to connect it to pc and show what device manager in windows list? Dont tell me just it is reacting tell me what it show when connected

nvubu
Rising Star I

I hadn't read all the replies by @leoncarrera when I posted. He covers it all in them. Hence my edit.

Did you fix your ZF8 with your suggestions? If you don't have a ZF8 then your replies are a little pointless.

Why not just test and see, a fast blinking led indicates for me also that it could be a dead battery. You may not know it until it just turn off with a 70% battery. This is not my first phone and when the battery is really dommed it will show wrong battery percentage until a high load is demanded and it cant hold the voltage and gets off immediately.

nvubu
Rising Star I

You really haven't read or understood any of the posts on this thread.

My phone died in December - fixed under warranty in January - m/b replacement - as are the rest on here. There was no fast blinking led. No combinations of buttons worked. Connecting it to a PC did nothing.

My question still stands - do you have a Zenfone 8 that has bricked? If you don't stop wasting everybody's time. Until you answer this - you are in the ignore / troll pile from me.