To Asus and all owners of a dead Zenfone 8

[leoncarrera]

By now is it clear the Asus Zenfone 8 has a weakness when it comes to its motherboard. Phones are dying in very comparable situations; after installing an update or patch and/ or when charging. The died phones show the same state: a sudden black screen, no response on buttons or screen, sometimes an orange fast blinking LED for about ten seconds when the charger is attached, after which also this stops blinking. Even the life duration of the phones are alike when this happens;  around two years.  Some people are lucky that it can be repaired under warranty, most aren't when warranty has just expired.

All of the phones which were repaired received a new motherboard. So also in here the fix seems comparable. Or at least not repairable with a soldering or partial replacement of other components. There is no wide variety of repairs to be found on ZenTalk on this. 

This issue goes beyond individual or even wrong use, a single faulty or unfortunate phone. All phones that died did this in comparable situations and after comparable life times. There is something wrong with the design or components of the Zenfone 8, or at least a batch, which can't be put on warranty alone when it comes to a repair. 

Asus, please take this matter and your clients serious. At least more then you have proven till this date. Asus can't just address this matter with the initial question if the phone is still under the warranty. Asus does know what the technical issues are with these phones, so please then also take your responsibility. Asus put this premium phone on the market at a premium price. This comes with an expected life duration that goes beyond a hard line of just 24 months. Warranty is for specific situations. These dying Zenfones are not specific. It is a general issue. So please handle it as such.

Can Asus confirm that they will keep addressing issues regarding these dying Zenfones as individual technical matters? And thus with warranty as strict and main component to define if Asus or customers are financially responsible for further action? And if so, what is their response to these resembling dying phones that Asus will keep holding onto this strict warranty duration when it is clear customers can't be held responsible for their broken Zenfones, since they die during normal use or especially after installing new and updated Asus firmware?

To all users of a died Zenfone 8: please add your phone to this thread, when it died (lifetime) and on which occurence. 

Kind regards,
León

[nvubu]

Well done on managing to get your phone processor re-balled and getting your data off. Going by previous reports it won't last long, so I'd be looking around for a replacement now, and if you are looking for a small phone, they are few and far between.

If someone does get Asus to repair the phone, as well as costing 500 EUD/USD/GBP (because out of warranty), you lose all your data, so if you have not been backing up, re-balling is the only way to go.

As I have said before, I was one of the lucky ones and was backing up and did get my phone repaired in the 2 year warranty period in Jan 2024. I have now replaced it with a Motorola Edge 50 Neo, which was hugely discounted at 199 GBP and comes with 5 (yes FIVE) Android version updates. It is 2g heavier, slightly bigger (6.4" to 5.9"), but put next to each other the size isn't really noticeable, 8Gb RAM instead of 16GB - again, don't really notice a difference. Slightly bigger battery, wireless charging. Performance tests are worse, but I don't game, so not noticeable.

You can buy a new Zenfone 10 from Ebay from the UK for 1800-2000 GBP - madness

[mikezen1]

Asus are acting like crooks regarding the zenfone 8 , how can anyone buy an Asus product again after this treatment , ive no issue with the phones having a flaw , **bleep** happens , the issue is screwing us as customers and offering zero support , Asus could  have kept me as a customer for life , instead they go the short term , screw them route , well no more 

[nasch007]

Be careful what you wish for. You can read my experience in this and other threads. Even their repair shows a lack of care and competence. First they tried to charge me, then waived it, then 'fixed' my device. They wouldn't let me alter delivery time or method. That was a crap show. Took two days off work. Finally received it only to have it came back with a scratched up screen. Asinine. Another RMA, another ship off, another threatening of charges, then the same return trip. All of this TIME does not return to us. Our DATA does not return to us. That's fine. You will never have my trust again. The only other ASUS item I have I bought off the secondhand market -- if you  must have an Asus item, buy it used/secondhand so they do not receive a penny of your money. My Asus Tuf Gaming RTX 3080 10GB recently reported GPU hotspot was hitting 100.8c. Opened up the card to see a pumped out paste job. Replaced with PTM 7950 and temps now 79-80c max after a sustained load. Man Asus is done in my book. If this card dies they will never have my business again. I recently did an entire rebuild on my PC and avoided all Asus parts.

PSA to everyone: Android does hardware encryption keys at the processor/mobo level and it is pretty much insurmountable. If your data isn't backed up, it's lost. If your phone dies, see if a shop around the corner will reball the CPU/SoC. Then dump it like a bad habit.

[MKfella]

My Zenfpne 8 died overnight, charging on my bedside table.   Tried another charger, holding down buttons.  Nothing,  RIP Zenfone 8.   Guess I'll have to get a new phone.  It won't be an Asus.

[Falcon_ASUS]

@MKfella 
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