To Asus and all owners of a dead Zenfone 8

[leoncarrera]

By now is it clear the Asus Zenfone 8 has a weakness when it comes to its motherboard. Phones are dying in very comparable situations; after installing an update or patch and/ or when charging. The died phones show the same state: a sudden black screen, no response on buttons or screen, sometimes an orange fast blinking LED for about ten seconds when the charger is attached, after which also this stops blinking. Even the life duration of the phones are alike when this happens;  around two years.  Some people are lucky that it can be repaired under warranty, most aren't when warranty has just expired.

All of the phones which were repaired received a new motherboard. So also in here the fix seems comparable. Or at least not repairable with a soldering or partial replacement of other components. There is no wide variety of repairs to be found on ZenTalk on this. 

This issue goes beyond individual or even wrong use, a single faulty or unfortunate phone. All phones that died did this in comparable situations and after comparable life times. There is something wrong with the design or components of the Zenfone 8, or at least a batch, which can't be put on warranty alone when it comes to a repair. 

Asus, please take this matter and your clients serious. At least more then you have proven till this date. Asus can't just address this matter with the initial question if the phone is still under the warranty. Asus does know what the technical issues are with these phones, so please then also take your responsibility. Asus put this premium phone on the market at a premium price. This comes with an expected life duration that goes beyond a hard line of just 24 months. Warranty is for specific situations. These dying Zenfones are not specific. It is a general issue. So please handle it as such.

Can Asus confirm that they will keep addressing issues regarding these dying Zenfones as individual technical matters? And thus with warranty as strict and main component to define if Asus or customers are financially responsible for further action? And if so, what is their response to these resembling dying phones that Asus will keep holding onto this strict warranty duration when it is clear customers can't be held responsible for their broken Zenfones, since they die during normal use or especially after installing new and updated Asus firmware?

To all users of a died Zenfone 8: please add your phone to this thread, when it died (lifetime) and on which occurence. 

Kind regards,
León

[Peter_Pavlík]

Mine died on 22 July 2023 approximately 2 years and one month after purchasing. Didn't wake up after casually turning off the screen mid day. Had shop try soldering job to save data but failed and I never continued with repairing.

[Falcon_ASUS]

@Peter_Pavlík 
We apologize for any inconvenience this may cause.
Please check the top right corner and kindly share the serial number and details requested in the PM inbox.
Thank you.

[Breu55]

Same here, just had the phone for 3 years. I was so stupid to do a re-start, something whichg you may expect should be safe. Completely dead. All my important data is lost. Contacted the Dutch ASUS team for support but they were not even aware of this very serious issue. The only thing I can do is have the memory on the MOBO analyzed and hopefully recovered by a 3rd party company specialized in this. Costs: 1300 euro, no pay no cure.

I think however this is something ASUS should be offering, facilitating and paying for. OK, the phone is just outside the garantee period, but still.. how serious are you taking your customers.

Without any after sales support from ASUS I will also never buy ASUS again and spread the discomfort.

So please ASUS take this serious, offer solutions and fix this issue.

[Falcon_ASUS]

@Breu55 
We apologize for any inconvenience this may cause.
Please check the top right corner and kindly share the serial number and details requested in the PM inbox.
Thank you.