To Asus and all owners of a dead Zenfone 8

[leoncarrera]

By now is it clear the Asus Zenfone 8 has a weakness when it comes to its motherboard. Phones are dying in very comparable situations; after installing an update or patch and/ or when charging. The died phones show the same state: a sudden black screen, no response on buttons or screen, sometimes an orange fast blinking LED for about ten seconds when the charger is attached, after which also this stops blinking. Even the life duration of the phones are alike when this happens;  around two years.  Some people are lucky that it can be repaired under warranty, most aren't when warranty has just expired.

All of the phones which were repaired received a new motherboard. So also in here the fix seems comparable. Or at least not repairable with a soldering or partial replacement of other components. There is no wide variety of repairs to be found on ZenTalk on this. 

This issue goes beyond individual or even wrong use, a single faulty or unfortunate phone. All phones that died did this in comparable situations and after comparable life times. There is something wrong with the design or components of the Zenfone 8, or at least a batch, which can't be put on warranty alone when it comes to a repair. 

Asus, please take this matter and your clients serious. At least more then you have proven till this date. Asus can't just address this matter with the initial question if the phone is still under the warranty. Asus does know what the technical issues are with these phones, so please then also take your responsibility. Asus put this premium phone on the market at a premium price. This comes with an expected life duration that goes beyond a hard line of just 24 months. Warranty is for specific situations. These dying Zenfones are not specific. It is a general issue. So please handle it as such.

Can Asus confirm that they will keep addressing issues regarding these dying Zenfones as individual technical matters? And thus with warranty as strict and main component to define if Asus or customers are financially responsible for further action? And if so, what is their response to these resembling dying phones that Asus will keep holding onto this strict warranty duration when it is clear customers can't be held responsible for their broken Zenfones, since they die during normal use or especially after installing new and updated Asus firmware?

To all users of a died Zenfone 8: please add your phone to this thread, when it died (lifetime) and on which occurence. 

Kind regards,
León

[tomyp38]

Unfortunately, my phone also died.
Manufactured 04/2021. bought on pre-order and picked up on the first day of official sale in May 2021. After three and a half years it stopped working for no reason at all. I turned on Google chrome, the screen crashed to the start screen and after two seconds it went out. It does not respond to any key combination. When connected to the charger (the Asus charger that came with the phone) the LED flashes red for a few seconds and then stops, and nothing else happens, it doesn't respond when connected to a computer. I have lost all my data, including photos and videos from holidays. The phone broke down on a trip, I lost access to my ATM cards, digital ID and driving licence without having my wallet with me. Not a very pleasant feeling. The phone never fell, had no mechanical damage, the screen had no scratches of any kind. In March 2024 I replaced the battery in it at the official Asus Poland service, assuming it would be used for two more years. I consciously chose this phone, primarily because of the dimensions, and I have enjoyed using it all this time and could not imagine that something like this could happen at all, because, none of the smartphones I have used before have given me such an unpleasant surprise.

[Falcon_ASUS]

@tomyp38 
We apologize for any inconvenience this may cause.
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[nvubu]

For all of the people in the EU, there is this that might be of help.

Defective products, reporting a non-compliant product - Your Europe

[olidroide]

Thanks @nvubu  I also found this website
https://www.eccnet.eu/

For European consumers.

[Vidora]

@olidroide  @nvubu I suggest that before reaching out to the European Consumer Centre (ECC), you first contact the consumer protection ombudsman or a similar authority in your own country. This can be more effective because these local authorities have a better understanding of your country's regulations and procedures, which can make the process smoother and faster. Additionally, these national authorities can help you gather and prepare the necessary documentation, which is crucial if the case escalates. They also provide free legal advice and support, which is vital for more complex cases.