To Asus and all owners of a dead Zenfone 8

[leoncarrera]

By now is it clear the Asus Zenfone 8 has a weakness when it comes to its motherboard. Phones are dying in very comparable situations; after installing an update or patch and/ or when charging. The died phones show the same state: a sudden black screen, no response on buttons or screen, sometimes an orange fast blinking LED for about ten seconds when the charger is attached, after which also this stops blinking. Even the life duration of the phones are alike when this happens;  around two years.  Some people are lucky that it can be repaired under warranty, most aren't when warranty has just expired.

All of the phones which were repaired received a new motherboard. So also in here the fix seems comparable. Or at least not repairable with a soldering or partial replacement of other components. There is no wide variety of repairs to be found on ZenTalk on this. 

This issue goes beyond individual or even wrong use, a single faulty or unfortunate phone. All phones that died did this in comparable situations and after comparable life times. There is something wrong with the design or components of the Zenfone 8, or at least a batch, which can't be put on warranty alone when it comes to a repair. 

Asus, please take this matter and your clients serious. At least more then you have proven till this date. Asus can't just address this matter with the initial question if the phone is still under the warranty. Asus does know what the technical issues are with these phones, so please then also take your responsibility. Asus put this premium phone on the market at a premium price. This comes with an expected life duration that goes beyond a hard line of just 24 months. Warranty is for specific situations. These dying Zenfones are not specific. It is a general issue. So please handle it as such.

Can Asus confirm that they will keep addressing issues regarding these dying Zenfones as individual technical matters? And thus with warranty as strict and main component to define if Asus or customers are financially responsible for further action? And if so, what is their response to these resembling dying phones that Asus will keep holding onto this strict warranty duration when it is clear customers can't be held responsible for their broken Zenfones, since they die during normal use or especially after installing new and updated Asus firmware?

To all users of a died Zenfone 8: please add your phone to this thread, when it died (lifetime) and on which occurence. 

Kind regards,
León

[leoncarrera]

Seems also a recurring remark. Having the phone used with care manually and with use of the provided settings for battery care etcetera, it does not seem to matter preventing it from dying. Experienced this first hand and read it a lot in the comments. 

[Vidora]

My zenfone 8 (16/256) was sent to Asus for paid battery replacement (Asus Poland). After returning, it only worked for 2 hours and completely died. I sent it back for repair, but the company does not want to take responsibility for it and replace the motherboard. They took my money for battery replacement and left me with broken phone.  I am very disappointed and will never buy any Asus product again.

[leoncarrera]

This is extremely sour. Dying within hours from being repaired for customers expense, so when the phone has been worked on, being openend professionally and running on a fresh battery, should really be addressed by ASUS. All in all this dying looks like it is current based. Mostly happens during heavier current demand, like when using the camera. So why should a new battery not uppens the chance of breaking the MB when this is knowingly vulnerable to higher loads.

[Vidora]

I have reported this to the Consumer Protection Authority in my country and will be seeking legal action as Asus has refused to negotiate further on this matter.

[leoncarrera]

I hope that might help. But also Falcon will reach out to you. His intervention might be of value as well. He was able to help many others from within ASUS.