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To Asus and all owners of a dead Zenfone 8

leoncarrera
Rising Star I

By now is it clear the Asus Zenfone 8 has a weakness when it comes to its motherboard. Phones are dying in very comparable situations; after installing an update or patch and/ or when charging. The died phones show the same state: a sudden black screen, no response on buttons or screen, sometimes an orange fast blinking LED for about ten seconds when the charger is attached, after which also this stops blinking. Even the life duration of the phones are alike when this happens;  around two years.  Some people are lucky that it can be repaired under warranty, most aren't when warranty has just expired.

All of the phones which were repaired received a new motherboard. So also in here the fix seems comparable. Or at least not repairable with a soldering or partial replacement of other components. There is no wide variety of repairs to be found on ZenTalk on this. 

This issue goes beyond individual or even wrong use, a single faulty or unfortunate phone. All phones that died did this in comparable situations and after comparable life times. There is something wrong with the design or components of the Zenfone 8, or at least a batch, which can't be put on warranty alone when it comes to a repair. 

Asus, please take this matter and your clients serious. At least more then you have proven till this date. Asus can't just address this matter with the initial question if the phone is still under the warranty. Asus does know what the technical issues are with these phones, so please then also take your responsibility. Asus put this premium phone on the market at a premium price. This comes with an expected life duration that goes beyond a hard line of just 24 months. Warranty is for specific situations. These dying Zenfones are not specific. It is a general issue. So please handle it as such.

Can Asus confirm that they will keep addressing issues regarding these dying Zenfones as individual technical matters? And thus with warranty as strict and main component to define if Asus or customers are financially responsible for further action? And if so, what is their response to these resembling dying phones that Asus will keep holding onto this strict warranty duration when it is clear customers can't be held responsible for their broken Zenfones, since they die during normal use or especially after installing new and updated Asus firmware?

To all users of a died Zenfone 8: please add your phone to this thread, when it died (lifetime) and on which occurence. 

Kind regards,
León

412 REPLIES 412

zenfone8_rip
Star I

Well, last night I turned the screen of my Zenfone 8 off, put it under my pillow and went to sleep; this morning I woke up, tried to check my phone and...yes, your guess is correct, it was dead - not completely dead, but, while trying to turn it on, the phone gets stuck on the ASUS logo screen.

I've had this phone for about 18 months and now it's history I suppose.

F

What else is new. There will be more users of  Zenfone 8 and 8 flip series who will be posting here with the same problem. 

Proof enough that Asus scammed the public with this phone. 

 

ElmarBon
Star I

Was watching a youtube as i do everyday and the zenfone 8 just blacked out. Bought the phone second hand for 350 euros 25 months ago. what a **bleep** show

Falcon_ASUS
Moderator
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@zenfone8_rip  @ElmarBon 
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Wolverine26
Star II

I bought my phone on 8th March 2022 here in India for ₹42999 ($512). It died on 17th August 2024.

The Local Asus service center sent it to Mumbai on 27th August for  inspection and diagnosis.

Today, on 16th September I get an invoice saying that it will cost me ₹41857.91 ($499) for no mistake of my own. Why will I ever look at any product from Asus ever again if this is how they treat their customer?

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