To Asus and all owners of a dead Zenfone 8

[leoncarrera]

By now is it clear the Asus Zenfone 8 has a weakness when it comes to its motherboard. Phones are dying in very comparable situations; after installing an update or patch and/ or when charging. The died phones show the same state: a sudden black screen, no response on buttons or screen, sometimes an orange fast blinking LED for about ten seconds when the charger is attached, after which also this stops blinking. Even the life duration of the phones are alike when this happens;  around two years.  Some people are lucky that it can be repaired under warranty, most aren't when warranty has just expired.

All of the phones which were repaired received a new motherboard. So also in here the fix seems comparable. Or at least not repairable with a soldering or partial replacement of other components. There is no wide variety of repairs to be found on ZenTalk on this. 

This issue goes beyond individual or even wrong use, a single faulty or unfortunate phone. All phones that died did this in comparable situations and after comparable life times. There is something wrong with the design or components of the Zenfone 8, or at least a batch, which can't be put on warranty alone when it comes to a repair. 

Asus, please take this matter and your clients serious. At least more then you have proven till this date. Asus can't just address this matter with the initial question if the phone is still under the warranty. Asus does know what the technical issues are with these phones, so please then also take your responsibility. Asus put this premium phone on the market at a premium price. This comes with an expected life duration that goes beyond a hard line of just 24 months. Warranty is for specific situations. These dying Zenfones are not specific. It is a general issue. So please handle it as such.

Can Asus confirm that they will keep addressing issues regarding these dying Zenfones as individual technical matters? And thus with warranty as strict and main component to define if Asus or customers are financially responsible for further action? And if so, what is their response to these resembling dying phones that Asus will keep holding onto this strict warranty duration when it is clear customers can't be held responsible for their broken Zenfones, since they die during normal use or especially after installing new and updated Asus firmware?

To all users of a died Zenfone 8: please add your phone to this thread, when it died (lifetime) and on which occurence. 

Kind regards,
León

[rafal_osko]

Good for you 🙂 btw how much warranty do you have? I have just checked your initial post saying that you bought the phone back in 2021 right? The usual warranty is probably only 24months so... How :)? 

[Jakobus]

My warranty expired in september of 2023. So, it is only a goodwill of ASUS I suppose. I take it as sort of confirmation that Zenfone 8 (or maybe certain batch) is faulty.

[rafal_osko]

Oh I see. Again good for you. Im not really into changing the phone but i cant go on without working camera module which is another common issue for this model. I had the motherboard replaced once on warranty and i didnt think that another hardware part will fail. 

[JM1]

Regardless of whether the repair is covered by the warranty or it's a good will on Asus part to not charge the owner of the phone almost the same price of the phone just to replace the motherboard, the fact still remains that across almost all the community chat, most of not all the owners of Zenfone 8 series (8 flip especially) are reporting (sharing) the same problems and symptoms work their phones. Coincidence 🤔🤔🤔? 

[Jakobus]

Hi there! A little update. I have received the repaired phone on 4/10/2024. It was delivered to the service center on 8/8/2024. They were not in rush, I already purchased a new phone. So Zenfone landed in my drawer as a backup phone.