To Asus and all owners of a dead Zenfone 8

[leoncarrera]

By now is it clear the Asus Zenfone 8 has a weakness when it comes to its motherboard. Phones are dying in very comparable situations; after installing an update or patch and/ or when charging. The died phones show the same state: a sudden black screen, no response on buttons or screen, sometimes an orange fast blinking LED for about ten seconds when the charger is attached, after which also this stops blinking. Even the life duration of the phones are alike when this happens;  around two years.  Some people are lucky that it can be repaired under warranty, most aren't when warranty has just expired.

All of the phones which were repaired received a new motherboard. So also in here the fix seems comparable. Or at least not repairable with a soldering or partial replacement of other components. There is no wide variety of repairs to be found on ZenTalk on this. 

This issue goes beyond individual or even wrong use, a single faulty or unfortunate phone. All phones that died did this in comparable situations and after comparable life times. There is something wrong with the design or components of the Zenfone 8, or at least a batch, which can't be put on warranty alone when it comes to a repair. 

Asus, please take this matter and your clients serious. At least more then you have proven till this date. Asus can't just address this matter with the initial question if the phone is still under the warranty. Asus does know what the technical issues are with these phones, so please then also take your responsibility. Asus put this premium phone on the market at a premium price. This comes with an expected life duration that goes beyond a hard line of just 24 months. Warranty is for specific situations. These dying Zenfones are not specific. It is a general issue. So please handle it as such.

Can Asus confirm that they will keep addressing issues regarding these dying Zenfones as individual technical matters? And thus with warranty as strict and main component to define if Asus or customers are financially responsible for further action? And if so, what is their response to these resembling dying phones that Asus will keep holding onto this strict warranty duration when it is clear customers can't be held responsible for their broken Zenfones, since they die during normal use or especially after installing new and updated Asus firmware?

To all users of a died Zenfone 8: please add your phone to this thread, when it died (lifetime) and on which occurence. 

Kind regards,
León

[leoncarrera]

First to build a possible case. All different regional consumer laws and rights makes this difficult. Asus is very aware of that. Initially it seemed the dying phones were individual cases. Mine for instance was already July 2023. Later on cases picked up and so all the threads about these on Zentalk. By putting them all in one thread the alike line in cases became more obvious. Next to that one place instead of hundreds of different threads about the same issue might make a better chance in doing something with it/ against Asus. But again and like you state, that isn't easy. 

Secondly we would like to inform people clearly and from the start about where they are with their dead phone: that it's a lost case when warranty is due. People have hope to get it back to life with some trick or get their data back. We can conclude with all these individual cases no one has yet been successful. So with this thread people can save themselves a lot of time by trying frustratingly or giving them false hope .You know where you are and what not to expect from Asus. 

Third, threads like these might inform or even warn others from buying a Zenfone 8 or that they at least know what the risk is when doing so. I myself would have rather knowsln about this before I bought two myself. 

All in all the worth of the gathered cases might follow. Or not. We at least tried. But with a board flooded with the same posts, no one gets any better from. 

[leoncarrera]

When your device is unresponsive to any button combination and stays cool to the touch when connected to the charger, it is very likely you joined the bricked phone group. Especially you mentioning it happened during making a video. That's a known case. When some extra stress was put on the phone. Many described the exact situation. And like those many before you, this couldn't bring the phone back to life by themselves unfortunately. Replacing the costly motherboard is the known and only fix till date. With the loss of your data. Asus does this under warranty. When due, they simply want you to cover the costs. And that is what this thread is about, the way Asus handles this broadly based technical issue. 

[JohnWick_]

Can you just shut up and let him try, who want to lose their data forever

[nasch007]

I appreciate you want to help, but this is not the place for it. As the OP said, this is a collection of those afflicted with dead devices. I've tried many different methods and avenues to repair before finally succumbing to the idea that I will lose all my data and have to warranty repair the phone.

Everyone who is attempting to repair or recover data, this is not the place for that. Go join XDA Developers forum where people are much more knowledgeable on this topic.

The ZenFone 8 forum is here: https://xdaforums.com/f/asus-zenfone-8.12291/

Threads relating to this issue that I've either started or participated in: 

https://xdaforums.com/t/info-asus-zenfone-8.4274841/
https://xdaforums.com/t/used-qfil-to-extract-partition-userdata-now-what.4615003/
https://xdaforums.com/t/stock-zf8-crapping-out-cant-boot-1-month-oow-what-are-my-options.4612659/
https://xdaforums.com/t/guide-how-to-dump-and-write-back-the-storage-on-most-of-qualcomm-devices.394...

related: https://xdaforums.com/t/repair-your-asus-rog-phone-5-with-edl-mode.4271121/
related: https://xdaforums.com/t/how-to-get-data-files-apps-chats-from-zenfone-8-with-broken-black-screen.461...

Now, can we please stop offering most likely dead-end "solutions" to this problem and direct people to the proper resource? Let's keep this thread for what it is: a collection of frustrated users reporting dead devices in the hopes that a) ASUS will see the numbers amassing and actually do something; b) we have evidence for the submittal to outside parties, whether they be "influencers" or "youtubers" (i.e. Gamer's Nexus, Hardware Unboxed, etc.) or even those that would be involved in a class action lawsuit (attorneys, Government Officials).

Anything else like flaming or trolling should cease. Offers to help should be taken to Inbox, not here. Or off site to the site I recommended.

[Falcon_ASUS]

@MaryCaleroLa 
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