To Asus and all owners of a dead Zenfone 8

[leoncarrera]

By now is it clear the Asus Zenfone 8 has a weakness when it comes to its motherboard. Phones are dying in very comparable situations; after installing an update or patch and/ or when charging. The died phones show the same state: a sudden black screen, no response on buttons or screen, sometimes an orange fast blinking LED for about ten seconds when the charger is attached, after which also this stops blinking. Even the life duration of the phones are alike when this happens;  around two years.  Some people are lucky that it can be repaired under warranty, most aren't when warranty has just expired.

All of the phones which were repaired received a new motherboard. So also in here the fix seems comparable. Or at least not repairable with a soldering or partial replacement of other components. There is no wide variety of repairs to be found on ZenTalk on this. 

This issue goes beyond individual or even wrong use, a single faulty or unfortunate phone. All phones that died did this in comparable situations and after comparable life times. There is something wrong with the design or components of the Zenfone 8, or at least a batch, which can't be put on warranty alone when it comes to a repair. 

Asus, please take this matter and your clients serious. At least more then you have proven till this date. Asus can't just address this matter with the initial question if the phone is still under the warranty. Asus does know what the technical issues are with these phones, so please then also take your responsibility. Asus put this premium phone on the market at a premium price. This comes with an expected life duration that goes beyond a hard line of just 24 months. Warranty is for specific situations. These dying Zenfones are not specific. It is a general issue. So please handle it as such.

Can Asus confirm that they will keep addressing issues regarding these dying Zenfones as individual technical matters? And thus with warranty as strict and main component to define if Asus or customers are financially responsible for further action? And if so, what is their response to these resembling dying phones that Asus will keep holding onto this strict warranty duration when it is clear customers can't be held responsible for their broken Zenfones, since they die during normal use or especially after installing new and updated Asus firmware?

To all users of a died Zenfone 8: please add your phone to this thread, when it died (lifetime) and on which occurence. 

Kind regards,
León

[nvubu]

And just as @jxracer  said, we have the pathetic response from our favourite moderator.

[nasch007]

I don't crap on the moderator -- they are just doing their job. Albeit somewhat apathetically... they didn't design or build the phone themselves. It's the company that is to blame.

That being said, you can see my forum posts for the entire saga... which was a horrible experience. But for brevity here are the details to add to this thread: 

I purchased the phone brand new from Asus on 6/16/2022 and the last day it worked as normal was August 3rd, 2023. ASUS took the phone back and replaced the motherboard. Sent it back to me with a scratched screen. I sent it back to them and they replaced the screen. Here now in April 2024, the battery life seems to be pretty low... not like when I first had it. I've always charged to only 80% or 90%, and don't play any games.

The next phone I buy will be Fairphone, Nothing phone, or maybe a second-hand Pixel. I want to unlock my bootloader and put on custom firmware like every Android I've ever owned.

Asus lies.

[nvubu]

Ahh ... but they are the face of the company and never answer any questions - just put the same apology and post your details in a PM - then nothing. So they are the one who is going to get some grief.

It would be really nice if ASUS owned up to the issue and fix it - irrespective of warranty.

I too had my phone fixed under a two year warranty, purchased June 2022, bricked Dec 2023. I feel sorry for the users where the phone has bricked 2-3 days past the two years, or those with only a once year warranty.

It is telling that an Australian user was refunded their purchase price as the phone was not "fit for purpose" under their laws.

[CHONATAN06]

A Asus y a todos los propietarios de un Zenfone 8 muerto - ASUS - ZenTalk - 405921

I have the same problem, and I've read enough on this and other forums to know that the problem lies in the poor quality of a batch of motherboard for the ZF8. A company that boasts of having the most powerful gaming mobile phones, can't possibly forget about their users who bet on the brand. Let's add the INCREDIBLE and disproportionate amount they want to charge for the repair. IT IS NOT POSSIBLE ASUS! In my country there is a technical service, but not even they give me the solution. LOUSY ASUS.

[bjarneleh]

My ZF8 (16/256) died today. 26 months old, was charging the whole night (I forgot to unplug it). After unplugging it I realized it was off, but while charging it was definitely still on. I powered it on, was on Whatsapp and Instagram and after about 5-10 minutes I got a black screen. Tried to turn it on again but both times it showed the Asus logo and died after 5-10s. After that it stayed black.