the phone just died on me

[koallawindows10]

Was using the phone the regular way, the screen turned black, without any warning and the phone just never strated again, tried holding power button or any vol plus power combo, tried charging, and it seems dead dead
It's a real bummer, I really like the phone. And I can't believe it died on me
What do I do from here? Contact the reseller?

[koallawindows10]

grzegorz.marucha

https://zentalk.asus.com/en/discussion/comment/194736#Comment_194736

That is very likely explain for this dying phones of last time. Good to hear that after replace mobo not heating so much and sot is better. That let me to think they replace mobo for some better/upgrading version. Im waiting for my phone come back from service.

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Welp, I haven't used the phone that much but I guess it is better, it feels better

[daniel91m]

grzegorz.marucha

https://zentalk.asus.com/en/discussion/comment/194562#Comment_194562

Weird. Some software problem? Phones dying after last update...

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Buddy, those phones have been dying since august. Only that the ramdump message is not showing now (I can guess that it turned into a corrected one on purpose to reassure users)

[koallawindows10]

daniel91m

https://zentalk.asus.com/en/discussion/comment/194710#Comment_194710

Buddy, those phones have been dying since august. Only that the ramdump message is not showing now (I can guess that it turned into a corrected one on purpose to reassure users)

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Welp, if it is on purpose it would be nicer to have a massage to back all the F up and bring into a repair center
Cause I lost some files that there is no way in hell to recover and 30 gigs of music that I paid for (it's on the platform I bought it from but still it's a pain in the ass to download again)

[rosh_1]

Had my phone die as well. RMA'd it from the UK. Took about 2 weeks before it came back. I was seriously considering putting it up for sale and buying something else but I decided to fire it up to check how it was.
Finger print scanner used to be annoyingly slow which was frustrating as no reviews had mentioned that being an issue but after the repair its significantly better.
Can confirm that battery life / SoT is also improved even with it set to high performance. Something I avoided doing before because the battery life was so poor.
Phone absolutely zips now and much more pleasant to use than before so I'll be keeping it. Looking forward to the pretty timely Android 12 update later this year.
That said, it's ridiculous that they made a phone that will just die on you and they have zero local presence to get you up and running again quickly enough. If I was abroad and it just died like that... 🤷‍♀️