SIM card problem

[Bodz]

Hi,

Since the latest update (30.12.112.72) I noticed a pretty annoying bug with my SIM card. At any time in the day, it will shut all my data an voice call. It feels like I don't have any SIM card in my phone and it says "non valid SIM card". The only way to get back to a normal situation is by rebooting the phone. Airplane mode doesn't do anything.
Has anyone noticed the same issue?
I'm going to switch to a new SIM card and hope it fixes the issue.
Thanks

[Irene2_ASUS]

Hi @Bodz,
1.Does this happen in both SIM card slots?
2.Are you able to try same sim card on a different device to rule out any sim card damage issue?
3.If issue continues you could back up your data and perform a "Factory Reset".

[Dantag]

Irene2_ASUS

Hi @Bodz,

1.Does this happen in both SIM card slots?

2.Are you able to try same sim card on a different device to rule out any sim card damage issue?

3.If issue continues you could back up your data and perform a "Factory Reset".

View post

I started having the same issue since one month ago.
I need to have 2 active sim cards and the slot 1 stopped to work.
I tried everything possible except the hard reset (that I would do once the A12 OTA decides to pop out).
The extremely rare time the phone manages to turn on both SIM cards, as soon as I put it in airplane mode, at the wake up the slot 1 says there's an error with the sim.
Do you confirm it's just a software bug and I don't need to send the phone for repair?

Thankyou