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Proximity sensor doesn't seem to be working.

Lammy
Star III
I hardly ever use my phone for actual calls, but the other day I had to make a call, and noticed the screen didn't go off when put near my ear. I didn't think much of it, but I decided to look into it. I've downloaded tests and used the one on the phone, but it's not detecting anything, am I missing something? Is there some option I may need to mess with?

My phone is only just back from repair, I had the ramdump problem, and really don't want to be sending it back again. I know it was definitely working before it was sent for repair. If it has to be sent away for repair again, would I be eligible for a refund? I've heard Asus are not good with refunds.

Thanks.




2 REPLIES 2

kvasnicka_marce
Star III
I have the same problem, I use my ear to control various functions, the sensor does not work very well ....

jrzenfone8
Star III
Same problem, my ear mutes myself during calls, calls other people, sends SMS...
Calls with headphones: phone freezing/restarting, issues with volume, and other.
Calls in normal mode: screen sensitivity/ear issues.
Asus please look at these thanks.