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Phone freezes/restarts during phone calls

StaggeredAmusem
Star II
I've had my Zenfone 8 for a week and a half and keep running into an odd bug. When taking a call using my headphones plugged into the 3.5mm jack, the Zenfone 8 freezes and restarts within 2 minutes of starting the call. This doesn't happen with bluetooth headphones, nor when using the earpiece of the Zenfone 8. I've tried multiple wired headphones, and the issue persists. I'm on the most recent software update, and this persists after a factory reset.
Has anyone else encountered this bug? Does anyone have any idea what might be causing this?
31 REPLIES 31

jrzenfone8
Star III
@Irene2_ASUS PM seen, logs sent !

Irene2_ASUS
Zen Master I
Hi @zack4332,
I'll send you a PM 🙂

jrzenfone8
Star III
Just to know what to expect, is this addressed within the stability improvements of the new patch?

Irene2_ASUS
Zen Master I
Hi,
This issue has been addressed in the latest firmware update 30.12.112.22.
Let me know if you are still experiencing this after updating your device.

StaggeredAmusem
Star II
I'm still experiencing this issue. I'm on version number 30.12.112.36