jakislogin2
You are right. There is no point. Why didn't you return it just as you would do with a faulty Pixel?
My point is, Zenfone is no different than Pixel, Oneplus, Samsung or any other device or even any other commodity for that matter. You don't like it? Return it.
I, for one, don't buy Pixel phones mostly because they are not available in my country and despite living in EU any warranty claims or return attempts are somewhat difficult. You never know what happens. I had Samsung Nexus, LG Nexus 5 and LG Nexus 5x and all these devices were repaired under the warranty.
Regarding the bug you stumbled upon. I can fully understand your frustration. I bet you were thinking about the conversation and how would it go and not being able to answer the call must have been a real shock for you in that moment. One thing that's bothering me is why did it turn into a disaster? In that situation I would, well, call them back.
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First: I did not return this device in time because I wanted to give a chance to this company, it has been my first experience with them, i wanted to give them trust believing they would have fixed all the major problems of this phone during the following months after release and after reporting all problems I've encountered. They have fixed some problems but software is not good yet, my missed call today is just an example of what I'm talking about (never missed a call before with other phones because of the software).
Second: i am reporting software problems and I've never talked about hardware malfunctions. From my point of view, hardware and software are two completely different worlds... software is what the smartphone experience is all about and you can do miracles on android if you've god-tier coders. Hardware can always malfunction, you just use your warranty to get it back. I cannot accept the fact to live with these kind of bugs on a 830€ Zenfone 8 even after months from the original date of purchase of this phone.
Also, I think it's wrong trying to compare this phone to smartphones manufactured by companies like Samsung, oneplus, etc. I've been using Android devices for almost ten years and i can perfectly understand the difference between a brick riddled with heavy software problems and a great phone with minor bugs. Trust me when i say i have never had a bad experience with a flagship phone : this is my very first time and i must only give my thanks to Zenfone 8
😅. My last smartphone experience was with a pixel 5: i regret giving it away, software was perfect. Oh and they didn't sell pixel 5 in my country : i just purchased it with Ebay like I've done with all my previous phones in the past. Can't tell you anything about my Repair/warranty experience, I've never broken a smartphone since I've started using Android phones.
Btw, I don't think you wanted to be ironic about my missed call situation but the call i have received was from a private number and it was related to my business. Missing that call was a real shock, Trust me
👌. And i couldn't call it back, of course, being a private number.
The point is that an angry customer like me is still beta-testing this phone, reporting minor/heavy problems hoping that you guys who'll stick with this phone will get bugs fixed and a decent user experience someday.
Peace out.
