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Fingerprint reader thread [Mod adjusted thread title]

n3b
Star II
Hello,
Overall very happy with my ZenFone 8, but I'm running into an issue where the fingerprint reader has basically not worked properly since coming out of the box, usually telling me the sensor is "dirty" and needs to be cleaned.
I managed to get it to remember 2 thumb prints after lots and lots of effort,
It will recognize either print maybe 1 out of 10 times on the lock screen,
Deleting/re-adding the prints did not help much.
I have other phones with standard fingerprint sensors (Samsung) that work perfectly fine, so my skin is probably not the culprit here.
Note: phone is running latest software (.44) and screen is clean, no protector.
Anyone else experience a similar issue and is there a fix? I'd rather not return the phone 😞
88 REPLIES 88

czinege_tamas
Star III
Same issue here. But with my brother's finger, it works just fine...

nlwinniechan
Star II
My issue is similar. Sometimes is working sometimes is not. Annoying

Anders_ASUS
Hall of Fame III
I've sent you all a PM with log instructions

lasiczecielsko
Star II
Anders_ASUS

I've sent you all a PM with log instructions


View post
I'm facing the same issues, regarding fingerprint reader and voice quality, could you share instruction with me also?