Fingerprint reader thread [Mod adjusted thread title]
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05-26-2021 11:20 PM
Hello,
Overall very happy with my ZenFone 8, but I'm running into an issue where the fingerprint reader has basically not worked properly since coming out of the box, usually telling me the sensor is "dirty" and needs to be cleaned.
I managed to get it to remember 2 thumb prints after lots and lots of effort,
It will recognize either print maybe 1 out of 10 times on the lock screen,
Deleting/re-adding the prints did not help much.
I have other phones with standard fingerprint sensors (Samsung) that work perfectly fine, so my skin is probably not the culprit here.
Note: phone is running latest software (.44) and screen is clean, no protector.
Anyone else experience a similar issue and is there a fix? I'd rather not return the phone 😞
Overall very happy with my ZenFone 8, but I'm running into an issue where the fingerprint reader has basically not worked properly since coming out of the box, usually telling me the sensor is "dirty" and needs to be cleaned.
I managed to get it to remember 2 thumb prints after lots and lots of effort,
It will recognize either print maybe 1 out of 10 times on the lock screen,
Deleting/re-adding the prints did not help much.
I have other phones with standard fingerprint sensors (Samsung) that work perfectly fine, so my skin is probably not the culprit here.
Note: phone is running latest software (.44) and screen is clean, no protector.
Anyone else experience a similar issue and is there a fix? I'd rather not return the phone 😞
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05-27-2021 01:46 AM
Same issue here. But with my brother's finger, it works just fine...
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05-27-2021 02:06 AM
My issue is similar. Sometimes is working sometimes is not. Annoying

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05-27-2021 06:49 AM
I've sent you all a PM with log instructions
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05-27-2021 07:46 AM
Anders_ASUSI'm facing the same issues, regarding fingerprint reader and voice quality, could you share instruction with me also?I've sent you all a PM with log instructions
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