Dear Customer Support Team,
I am writing to express my dissatisfaction and disappointment with the performance of my Zenfone 8, an ASUS smartphone that I purchased in Malaysia. I have encountered significant issues with the Wi-Fi functionality, rendering the device unusable. To make matters worse, the phone initially displayed a "ram dump" error, leading me to suspect a problem with the motherboard.
Unfortunately, the warranty on my Zenfone 8 has already expired, which adds to my frustration. As a loyal customer of ASUS, I expected a high-quality product that would operate reliably beyond the warranty period. However, the current situation has left me with a non-functional device and no available means of resolving the issue.
I kindly request your urgent attention and assistance in addressing this matter. Whether it involves diagnosing and repairing the suspected motherboard issue or exploring alternative solutions, I would greatly appreciate your support in restoring the functionality of my Zenfone 8.
Please consider the inconvenience and disappointment that this situation has caused me as a customer. I genuinely hope that ASUS can find a suitable resolution to this problem, ensuring my continued faith in your brand and products.
I am confident that your team's expertise and dedication to customer satisfaction will be instrumental in resolving this matter effectively. I am eager to find a resolution and regain the trust I once had in ASUS products.
Thank you for your prompt attention to this complaint. I look forward to your response and a swift resolution to the issues with my Zenfone 8 Wi-Fi.