3.5 Audio jack causing phone to cut out on calls

[andr72]

I have a Zenfone 8 and have the latest firmware 31.1010.0411.89. However recently when on a call the phone will drop out and restart. Calls don't drop out on a bluetooth headset. I've looked through previous threads and seen no solution to this ongoing issue with the phone.
The phone is perfect in every other way, and part of the reason for getting the phone was because of the 3.5 audio jack.
Thanks

[R_2]

It seems this Zenfone 8 is a failure. Ramdump risk, hardware issue, updates with fixed bugs and new terrible bugs every time. I didn't pay more than 600€ for all of this

[andr72]

Just to follow up on the thread so far and looking into previous threads about the same issue from last year, it looks like there is an ongoing issue. So if it's software, will there be a patch or an update to fix the problem with the audio jack and if it's hardware, does that mean everyone who has bought the phone since it came out should ask for a refund?

[meaganm1481]

Just wanted to chime in that I am also experiencing this issue. It wasn't like this from the start. I also make phone calls from my phone utilizing earbuds through the audio jack. I seem to have the most success when I leave the phone alone on my desk. However, any time I try to have my phone in my pocket or a backpack so I can walk around, it shuts off shortly after the call begins and I have to wait for it to restart. I've tried to walk with it in my hand to make sure the screen lock button isn't being pressed by accident, so I don't believe that's the issue.

[pervalter]

andr72

I have a Zenfone 8 and have the latest firmware 31.1010.0411.89. However recently when on a call the phone will drop out and restart. Calls don't drop out on a bluetooth headset. I've looked through previous threads and seen no solution to this ongoing issue with the phone.

The phone is perfect in every other way, and part of the reason for getting the phone was because of the 3.5 audio jack.

Thanks

3.5 Audio jack causing phone to cut out on calls

I have the same problem, what shall I do?

[StealthRequiem]

I can add my experience with the 3.5mm in the last Android 11 firmware:
I am not experiencing any cut out, shutdown or restarts.
However it took me a while to realise that when using headphones, it does not use the bottom microphone for calls, instead it uses the top one. Also, the volume control does not seem to work correctly.
Firmware WW 30.12.112.82