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Zenfone 10 call issues

gonipco2
Star I

Hi all, I'm using a Zenfone 10 with both a Canadian and US sim card and last week the phone stopped being able to receive or make telephone calls on either sim. What's strange is I am still getting data and texts through both - it's just whenever someone tries to call me it goes straight to voicemail, and when I try to make a call it immediately hangs up.

I've tried switching the sims in their slots, using one sim at a time, turning airplane mode on/off, turning my roaming on/off, rebooting the phone, all to no avail.

I'm not sure if I've accidentally turned on some obscure dual sim setting or something that has borked it, but I'm not sure what to do now other than send it back to Asus.

Has anyone come across this issue as well, or have debugging tips?

1 REPLY 1

JMusgrove
Star I

having same issue - did you find any solution?