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Asus zenfone black screen, one line appears and then turns off.

Monponitus
Star I

Asus zenfone black screen, one line appears and then turns off.

So i have bought Asus phones for years now. last 3 different phones worked beautifully, until last week.

My phone complete turned off, i did everything hold power button, volume but no  response. Its just black  screen with one bright white light that appears for a second then turns off. The screen is fine hasn't been dropped. no sound or vibration.  I bought it  late 2021 and had no problems until now. I took it to local shop and they said it was not the battery. maybe motherboard or software. anyone know what the problem may be? 

1 REPLY 1

Jiaszzz_ASUS
Moderator
Moderator

Hello, @Monponitus .

We apologize for any inconvenience this may cause.
Please check the top right corner of the screen and kindly share the details requested in the PM inbox.

Thank you.