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Asus zenfone black screen, one line appears and then turns off.

Monponitus
Star I

Asus zenfone black screen, one line appears and then turns off.

So i have bought Asus phones for years now. last 3 different phones worked beautifully, until last week.

My phone complete turned off, i did everything hold power button, volume but no  response. Its just black  screen with one bright white light that appears for a second then turns off. The screen is fine hasn't been dropped. no sound or vibration.  I bought it  late 2021 and had no problems until now. I took it to local shop and they said it was not the battery. maybe motherboard or software. anyone know what the problem may be? 

2 REPLIES 2

Jiaszzz_ASUS
Moderator
Moderator

Hello, @Monponitus .

We apologize for any inconvenience this may cause.
Please check the top right corner of the screen and kindly share the details requested in the PM inbox.

Thank you.

ZenBot
Community Manager
Community Manager
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