Showing results for 
Search instead for 
Did you mean: 

Zenfone 7 Pro - Displaylink not working

Star I
Please tell us some basic information before asking for help:
Model Name: Zenfone 7 Pro
Firmware Version: QKQ1.200127.
Rooted or not: Not
Frequency of Occurrence: All the time
APP Name & APP Version (If your issue relates to the app): DisplayLink Presenter 2.3.1
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
Asus Zenscreen MB16ACE

External screen has power but not detected by phone

The Zenscreen and cable work flawlessly on my wifes Huawei P40 Pro with its own built-in drivers but, does not work on my Asus using the official DisplayLink Presenter driver.
Same cable, same screen so, i know there is no problem with those.
The Displaylink is supposed to ask for access to USB-C when it's used but, it doesn't. Also, if I look at the app in the Apps section it says it requires no permissions. I think this is the problem. For some reason the app isn't asking for USB-C access so it never detects the screen.
Any ideas?

Rising Star I
I believe ZF7 doesn't support any displays over usb-c, at least any native usb-c to display port or hdmi adapters as it only works in usb 2.0 mode for data.

Star I
my computer is new. After update the software, the laptop HDMI port is not working