This widget could not be displayed.
This widget could not be displayed.
cancel
Showing results for 
Search instead for 
Did you mean: 

Zenfone 7 Pro - Displaylink not working

Stuza
Star I
Please tell us some basic information before asking for help:
Model Name: Zenfone 7 Pro
Firmware Version: QKQ1.200127.002.29.14.53.23_20210119
Rooted or not: Not
Frequency of Occurrence: All the time
APP Name & APP Version (If your issue relates to the app): DisplayLink Presenter 2.3.1
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Asus Zenscreen MB16ACE

External screen has power but not detected by phone


The Zenscreen and cable work flawlessly on my wifes Huawei P40 Pro with its own built-in drivers but, does not work on my Asus using the official DisplayLink Presenter driver.
Same cable, same screen so, i know there is no problem with those.
The Displaylink is supposed to ask for access to USB-C when it's used but, it doesn't. Also, if I look at the app in the Apps section it says it requires no permissions. I think this is the problem. For some reason the app isn't asking for USB-C access so it never detects the screen.
Any ideas?
2 REPLIES 2

kr0mka
Rising Star I
I believe ZF7 doesn't support any displays over usb-c, at least any native usb-c to display port or hdmi adapters as it only works in usb 2.0 mode for data.

ccdecoratus
Star I
my computer is new. After update the software, the laptop HDMI port is not working