11-25-2023 02:39 AM
Hi, the Asus website seems to have removed all files except updates to existing Android 12 users. Am looking to upgrade from Android 11 to 12 and i'm pretty sure i can't do it without the original upgrade file WW_31.0210.0210.250. Can anyone help point me to the right direction if they have the file themselves to post it in googledrive or something. Would very much appreciate any leads. Thanks
11-26-2023 05:55 PM
@Maxsterling
We would like to inform you that we no longer provide previous firmware versions or downgraded software packages on ASUS official website. This is to ensure that the security updates on your phone remain up-to-date with the latest firmware versions. We appreciate your understanding and patience. If you have any question or need assistance, please feel free to visit our service center or call the service hot line, we will do our best to provide help for your questions.
If you are unable to update, it is advisable to visit a repair center for further verification.
The following is the contact information:
https://www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
12-25-2023 06:41 PM
The latest firmware is : 31.0210.0210.358
But I can only see 31.0210.0210.324 in the download center.
I need to download the *latest* version in order to reload the firmware onto the phone.
Can you please provide the download link to the latest version?
12-28-2023 11:53 PM
@Falcon_ASUS Please respond.
12-30-2023 09:07 PM
@Falcon_ASUS please respond