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A11 major problems with Gmail notifications

fear_dot_com_20
Rising Star II
Please tell us some basic information before asking for help:
Model Name:
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
After updating to A11 I started to see major issues with the battery optimizations, mostly on Gmail app, but once I started to investigate I see it overall. Email notification come with hours , if not tens of hours delay , which was not the case on A10. I noticed that even whether app is not updating in timely fashion.
It looks like phone goes to hibernate and not resumes for notification only once in a couple of hours if not more. Strangely but whatsapp is working fine. I have disabled all battery optimizations and I saw some improvements but not that good as in A10. Yesterday for instance, I lost a couple of important emails since they Gmail App only synchronized once in 10 hours....which is unacceptable.
Factory reset does not help since I have done it at least 7 times due to various issues since A11 update a week ago...

Please help!!!! I don't know what else to look for!
130 REPLIES 130

fear_dot_com_20
Rising Star II
morenomiguel1986

https://zentalk.asus.com/en/discussion/comment/176265#Comment_176265

At least rebooting works for you, for me it does not work anymore so I'm stuck with some apps never updating in the background, that I have to update by launching them myself.


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Hmmm....don't get me wrong...reboot helps only with gmail and whether app. The rest may Rest In Peace until I start them...so I made a habit on checking the apps I need when I need them....beside the gmail...which obviously I cannot check every minute and I need to know once an email appears...

bonaqua
Star II
Joining the club with Zenfone 7 Pro. The weather app stopped updating temperatures automatically in the widget and app icon after the Android 11 upgrade.
Weather app version: 7.1.0.52_210323
Build number: RKQ1.200710.002.30.41.69.78_20210623
I got it working for a couple of days by clearing cache and storage and setting battery optimization to not optimized. But then it stopped working again and no matter what I do it won't update temperatures automatically. But it works if I manually click on the widget or app icon
Let me guess, ASUS developers cannot reproduce it? 😀 As a software developer myself, it feels like devices and software today are so complicated that the best way to fix these kinds of bugs is just to send the faulty device straight to developers.

martin_stavinoh
Rising Star II
bonaqua

Joining the club with Zenfone 7 Pro. The weather app stopped updating temperatures automatically in the widget and app icon after the Android 11 upgrade.

Weather app version: 7.1.0.52_210323

Build number: RKQ1.200710.002.30.41.69.78_20210623

I got it working for a couple of days by clearing cache and storage and setting battery optimization to not optimized. But then it stopped working again and no matter what I do it won't update temperatures automatically. But it works if I manually click on the widget or app icon

Let me guess, ASUS developers cannot reproduce it? 😀 As a software developer myself, it feels like devices and software today are so complicated that the best way to fix these kinds of bugs is just to send the faulty device straight to developers.


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you can try to take a log when the issue is present and then upload it here and let devs know, I did the same in the A11 beta but it didn't go anywhere unfortunately
I think that for now Google Play is the only app which never shows a notification about an app update, I always have to open it, go to the update section and do it manually even though the rest of the affected apps still work fine and shows notifications

CVonC
Rising Star II
lol I can't believe this is still a problem with no resolution in sight.

morenomiguel198
Rising Star I
If nothing changes until September, that would be my first and last ASUS phone. Too bad it did not even make it to one year before making me feel the need to switch (I usually change phones every 2 to 3 years).
Too much annoying issues or bad choices that are not being worked on, looks like they moved on and forgot the Zenfone 7 to add features to Zenfone 8 (why no tap to show AOD on Zf7 for example ?).
They released the Zenfone 8 less than one year after the 7...
Some of my annoying issues :
GPS inaccuracy, since a few weeks it keeps jumping for 50-100 meters, totally unreliable sometimes
many native apps won't do anything in the background, no matter which battery setting is set (no update, thus no notifications when required, no background app updates from the Store unless started manually, ...)
forced to use a bad quality cropped image the wide lens camera when using third party apps in selfie mode, because the main camera "overheats" (oh and it does not when used as a main camera...), so much for the best selfie camera phone... (only with the native camera app of course)
auto-Hz not really useful, some 90 Hz capable apps are locked to 60 in auto-mode, and some games are not going above 60 Hz or FPS so it stutters a bit in forced 90 Hz mode. Thus I have to force 90 Hz everywhere and switch to auto or 60 in some games via the Game panel. A by app setting like for the use of fullscreen would be way better.