ZS630KL keeps crashing after the latest OTA update (ver *.167)

[ankur_kar]

I received the latest OTA update on 25th night and since yesterday my phone keeps crashing. I also noticed that while opening anything, the network (both WiFi and mobile network) keep resetting on its own. The phone crashes randomly and has become pretty much annoying and useless. It's making my daily usage counter productive. Anyone facing this issue and is there any solution to this?

[girishsonu2000]

ankur.kar said:

https://www.xda-developers.com/asus-zenfone-6-devices-motherboard-malfunction/


This issue has been highlighted in the XDA developers forum. Apparently the software update causes the hardware to malfunction. ASUS  is calling in the affected devices for repairs. My point is why is ASUS not giving replacement to the customers who are affected. However you do repairs, the phone loses its value once it has been repaired. It is not the fresh new phone bought just weeks ago if you are performing repair work on the device. ASUS is cheating its customers and looting the customers money based on a technicality of policy. I have lost all faith in ASUS. 

totally agree 
after-all no one wants to pay original price for a refurbished phone
if someone is paying fully they do deserve a brand new phone.  

[DJ_RV]

After receiving an update of 300 mb mine 6z is crashing. Automatic restart is in continuation also there is no change after being formatted completely.
Phone gets restarted wherever whatever you are doing either mailing, listen songs, watching videos etc. It has become annoying, even there is no physical damage done on phone still this issue is occurring on daily basis which has become pathetic. Need solution urgently from team Asus 

[girishsonu2000]

DJ RV said:

After receiving an update of 300 mb mine 6z is crashing. Automatic restart is in continuation also there is no change after being formatted completely.
Phone gets restarted wherever whatever you are doing either mailing, listen songs, watching videos etc. It has become annoying, even there is no physical damage done on phone still this issue is occurring on daily basis which has become pathetic. Need solution urgently from team Asus 

only 1 solution available till now that is go to service center 

[DJ_RV]

Are you sure is there no chance of getting rid of this issue by receiving an update against tjis

[ankur_kar]

The issue is a hardware malfunction- specifically the motherboard - caused due to the software update. Not all devices are affected but it seems some. Those who are still under the 10 day replacement period can replace the phone if facing this issue. Otherwise for now Asus is only providing repair. I urge Asus to reconsider their policy for this case as it is exceptional yet unacceptable.