Zenfone6 main camera focus issue

[lawrence_foreve]

Please tell us some basic information before asking for help:

1. Model Name: zenfone 6
2. Firmware Version: 16.1220.1906.174
3. Rooted or not: not rooted
4. Frequency of Occurrence: always, since a few days ago after updated the firmware
5. APP Name & APP Version (If your issue relates to the app):
   

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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The main camera can only focus on certain length, all other distance becomes blur. Happens to photo and video, however the wide angle camera seems not affected.

[kikoly]

Can you provide photos?

[lawrence_foreve]

First photo is the one take a bit far, even tap on the screen to re-focus does not help, still blur; while second photo is much nearer, the photo is much sharper. I have also try to manually adjust the focus by using pro mode, the issue still persists.

[kikoly]

lawrence.forever said:

First photo is the one take a bit far, even tap on the screen to re-focus does not help, still blur; while second photo is much nearer, the photo is much sharper. I have also try to manually adjust the focus by using pro mode, the issue still persists.

If you are in the pro mode, manually adjust the focus is not normal, it is recommended to check the service center.

[Anders_ASUS · Accepted solution]

The wide view lens has a fixed infinite focus so you can't change it but your focus is clearly wrong. If it is always like this, even after restart, then I would contact ASUS support.

https://www.asus.com/support/CallUs/

https://www.asus.com/support/Product/ContactUs/Services/questionform/?lang=en