Zenfone 6 on AT&T in US - Anyone getting LTE?

[sheridangustin]

I have recently started using the Zenfone 6 (Version C). I purchased it as it was advertised as a working US model and I read that it would be fully compatible with AT&T on LTE.
I really like this phone but I am experiencing few problems.
I do not seem to get LTE anywhere, but rather only H+ signal everywhere. Also I do not receive all text messages. I will randomly get only about half of my sms messages. All mms messages work fine. Lastly, visual voicemail cannot be set up. I've read that volte or wifi calling also do not work but I am less concerned about this.
I have contacted AT&T many times about this to no avail.
Has anyone else experienced this or has anyone been able to resolve these issues?
What has been your experience using the zenfone 6 on AT&T in the US?
A phone should not be advertised as a US model for LTE GSM networks if it isn't compatible with the largest one...

[LP_ASUS]

Hi guys. Are you all on Android 10? Have you factory reset your devices since upgrading to 10? Can you verify that your APN is set correctly for your provider?
If you answered yes to all of that and are still having data/SIM issues, I'd like to log your phone to see what's going on. Reply here and I'll send the log tool with instructions via PM.

[Jeb]

I get LTE and 5G-E speeds on my Zenfone 6, but I never see "LTE" next to the signal bar. I'll see "4G" or "4G+" when getting LTE or 5G-E speeds, and "H+" when receiving older legacy 4G HSDPA+ speeds.
I think "4G" is LTE in the ZenUI interface.

Perhaps Asus should consider changing the data signal type abbreviations to "LTE" and "5G-E" respectfully.
@sheridangustin @LP_ASUS

[Jeb]

In addition, @sheridangustin: Try RootMetrics Coverage Map and use the "Test" feature to confirm whether or not you're actually on LTE or not.
https://play.google.com/store/apps/details?id=com.rootmetrics

[Soltan]

LP_ASUS

Hi guys. Are you all on Android 10? Have you factory reset your devices since upgrading to 10? Can you verify that your APN is set correctly for your provider?

If you answered yes to all of that and are still having data/SIM issues, I'd like to log your phone to see what's going on. Reply here and I'll send the log tool with instructions via PM.

View post

Hi, I'm on Android 10, no factory reset. I had this problem before the upgrade. Btw, I'm getting new glitches since the update, like mute during a call, and also when I get a call, the sound will come out both speakers. Quick fix for both issues is to switch on and off speakerphone. I'm not worried about those, since I never had them before, so hopefully it will be fixed soon.
As for the calls going straight to the v/m, I've switched to 2/3G only and so far no one has complained. 3G speed is fine, so it is a good temporary fix.
Should I try to reset the phone, do you think that should help? Thanks for your help. If that won't help, I'll PM you, so that you can take a look.

[LP_ASUS]

Soltan

https://zentalk.asus.com/en/discussion/comment/32818#Comment_32818

Hi, I'm on Android 10, no factory reset. I had this problem before the upgrade. Btw, I'm getting new glitches since the update, like mute during a call, and also when I get a call, the sound will come out both speakers. Quick fix for both issues is to switch on and off speakerphone. I'm not worried about those, since I never had them before, so hopefully it will be fixed soon.

As for the calls going straight to the v/m, I've switched to 2/3G only and so far no one has complained. 3G speed is fine, so it is a good temporary fix.

Should I try to reset the phone, do you think that should help? Thanks for your help. If that won't help, I'll PM you, so that you can take a look.

View post

Since you have three separate issues and haven't factory reset since upgrading to 10, please try that.
After the reset, I am fairly sure you will still have the mute during a call issue (we are fixing this in a future FOTA). But if you see the missing SMS messages, calls going straight to v/m, or sound coming out of both speakers problems come back up I'd like to log your phone at that point.
I'm sorry to hear that you have so many strange issues going on. I'll send you the log tool if things don't improve after the reset.