cancel
Showing results for 
Search instead for 
Did you mean: 

Phone heating issue

Sreekiran
Star III
Please tell us some basic information before asking for help:
  1. Model Name: Zenfone 6
  2. Firmware Version:
  3. Rooted or not: No
  4. Frequency of Occurrence: Always
  5. APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Love the phone you have built Asus. Great job! 

However, I face an issue that concerns me. The phone is heating up while gaming (on medium settings, for e.g. PUBG) and even during charging. It heats so much that the phone refuses to charge and gives me a message to cool it down for a bit. I believe this should not happen. Could you please respond?

A fan of Asus forever,
K.
5 REPLIES 5

kikoly
Hall of Fame II
The new firmware has corrections for overheating.

Please update the firmware to 16.1220.1906.167