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High temperature battery stops quick charging

Giorgio80
Star III

‎07-28-2019 06:43 AM

I received a notification that charging was stopped cause of high temperature of the battery .. This is the second time it happened ... I wasnt using the smartphone while charging ... 
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3 REPLIES 3

Anders_ASUS
Hall of Fame III

‎07-30-2019 11:34 PM

We have removed this message with newer firmware. Please update your phone.
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Giorgio80
Star III

‎07-30-2019 11:42 PM

Ok but the smartphone stops charging with this message
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Anders_ASUS
Hall of Fame III

‎08-03-2019 10:11 AM

can you please install an app like CPU Monitor and tell me 1 what your temperature is in the room and 2 what the temperature is of the battery.
You may not use your phone while fast charging. Light use like reading messages is fine but not gaming or videos. 
I also like to know how long it take before it stops charging
Thanks!
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