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Google Messages 'Chat Features' setting up indefinitely

Supra
Rising Star I

‎08-13-2019 11:48 AM

I have Version A (According to Gearbest) on Vodafone UK and I haven't been able to get chat features aka RCS working. Tried clearing storage and hitting that Retry button when it's available but nothing. Latest .174 update.

Image_ https___us.v-cdn.net_6031231_uploads_editor_fb_erh3d0sa0cb2.png
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6 REPLIES 6

Anders_ASUS
Hall of Fame III

‎08-20-2019 10:47 PM

Did you manage to get this to work? If not, then I can ask our developers if they know why and it there's anything we can do

Supra
Rising Star I

‎08-21-2019 04:12 AM

Anders_ASUS said:
Did you manage to get this to work?
Unfortunately no, it'll eventually say that 'Chat features aren't available for this device'. Thanks for responding, if you need anymore information I'm happy to be transparent.
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_jis_
Zen Master III

‎08-22-2019 05:45 AM

I think that's because our operators doesn't support it. I am on O2 CZ.
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Supra
Rising Star I

‎08-22-2019 08:22 AM

_jis_ said:
I think that's because our operators doesn't support it. I am on O2 CZ.
That's not the case (for me) for two reasons; Vodafone do support RCS, at least with other Vodafone customers, and on my 1+3 I was able to enable it right away. Google have also made the executive decision to allow, I believe European users, to enjoy RCS on Messages, and the UK and France have been enabled for about a month now.
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