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Earpiece not playing audio

Please tell us some basic information before asking for help:
Model Name:Asus zenfone 6
Firmware Version: .179
Rooted or not: No
Frequency of Occurrence: since last day

Hello there. My earpiece speaker is not playing audio. While calling,the earpiece is fine but when I use YouTube Spotify it is unable to play with the Audio. The bottom speaker is fine but stereo effect is gone.Please help.
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1 REPLY 1

fussion_ASUS
Rising Star II
Hi there, as we can see your device is not updated to the latest version. If you have not received an auto-update message yet, we request you to check for it manually by going to setting->system->system update.