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Earpiece not playing audio

Please tell us some basic information before asking for help:
Model Name:Asus zenfone 6
Firmware Version: .179
Rooted or not: No
Frequency of Occurrence: since last day

Hello there. My earpiece speaker is not playing audio. While calling,the earpiece is fine but when I use YouTube Spotify it is unable to play with the Audio. The bottom speaker is fine but stereo effect is gone.Please help.


Rising Star II
Hi there, as we can see your device is not updated to the latest version. If you have not received an auto-update message yet, we request you to check for it manually by going to setting->system->system update.