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Don't panic about the motherboard issue guys just backup and factory reset your phone

Monark
Zen Master I
I also faced the same fate as others as my device start restarting when playing pubg and it got so much hot i got panicked when seeing the posts to change motherboard.
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But after resting i done all the stress and benchmark test using Antutu benchmark app and i passed with no problem. I don't know really my device is good but for now no problem.
10 REPLIES 10

KB007
Star III
LP_ASUS

https://zentalk.asus.com/en/discussion/comment/16307#Comment_16307

The motherboard issue is a hardware problem, not a software one. The users with affected devices would have experienced the issue eventually, that particular software update just coaxed out the issue earlier.

This is why we are encouraging users worried about their phone to run a stress test.

Future firmware updates will not trigger the "restart issue".


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I am one of them that have motherboard issue

KB007
Star III
LP_ASUS

https://zentalk.asus.com/en/discussion/comment/16307#Comment_16307

The motherboard issue is a hardware problem, not a software one. The users with affected devices would have experienced the issue eventually, that particular software update just coaxed out the issue earlier.

This is why we are encouraging users worried about their phone to run a stress test.

Future firmware updates will not trigger the "restart issue".


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I know its a hardware problem but eventually after a particular software update it get triggered for devices mine with ind.195.. And many asus mod mentioned it too...

LP_ASUS
Community Legend I
KB007

https://zentalk.asus.com/en/discussion/comment/16309#Comment_16309

I am one of them that have motherboard issue


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Then please contact your local repair center.
KB007

https://zentalk.asus.com/en/discussion/comment/16309#Comment_16309

I know its a hardware problem but eventually after a particular software update it get triggered for devices mine with ind.195.. And many asus mod mentioned it too...


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It seems to be related to heat, and that update encouraged the issue to manifest sooner. If your device is affected it would have appeared sooner or later no matter what FOTA version you were running. Once you have a repaired phone, you won't have to worry about a FW release doing this again.

vlasta_vasicek
Rising Star I
so if a stress test with a temperature of nearly 100 degrees survived, can a functional board be assumed?

LP_ASUS
Community Legend I
vlasta.vasicek

so if a stress test with a temperature of nearly 100 degrees survived, can a functional board be assumed?


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Exactly right. I can't guarantee it 100% obviously, but you can absolutely assume that your board does not have that flaw.