09-05-2019 08:08 AM
09-05-2019 10:27 AM
LP_ASUSI am one of them that have motherboard issuehttps://zentalk.asus.com/en/discussion/comment/16307#Comment_16307
The motherboard issue is a hardware problem, not a software one. The users with affected devices would have experienced the issue eventually, that particular software update just coaxed out the issue earlier.
This is why we are encouraging users worried about their phone to run a stress test.
Future firmware updates will not trigger the "restart issue".
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09-05-2019 10:29 AM
LP_ASUSI know its a hardware problem but eventually after a particular software update it get triggered for devices mine with ind.195.. And many asus mod mentioned it too...https://zentalk.asus.com/en/discussion/comment/16307#Comment_16307
The motherboard issue is a hardware problem, not a software one. The users with affected devices would have experienced the issue eventually, that particular software update just coaxed out the issue earlier.
This is why we are encouraging users worried about their phone to run a stress test.
Future firmware updates will not trigger the "restart issue".
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09-05-2019 10:36 AM
KB007Then please contact your local repair center.https://zentalk.asus.com/en/discussion/comment/16309#Comment_16309
I am one of them that have motherboard issue
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KB007It seems to be related to heat, and that update encouraged the issue to manifest sooner. If your device is affected it would have appeared sooner or later no matter what FOTA version you were running. Once you have a repaired phone, you won't have to worry about a FW release doing this again.https://zentalk.asus.com/en/discussion/comment/16309#Comment_16309
I know its a hardware problem but eventually after a particular software update it get triggered for devices mine with ind.195.. And many asus mod mentioned it too...
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09-05-2019 10:39 AM
09-05-2019 10:41 AM
vlasta.vasicekExactly right. I can't guarantee it 100% obviously, but you can absolutely assume that your board does not have that flaw.so if a stress test with a temperature of nearly 100 degrees survived, can a functional board be assumed?
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