cancel
Showing results for 
Search instead for 
Did you mean: 

Compass issue with the Google maps and other maps apps - Android 10

CbIP
Star III
Hello!
I have just faced with an issue with the compass. Most of the time (>70% of cases) when I open the Google maps (or any other maps app) it shows the wrong direction. E.x. I am walking north and the app shows that I am faced south as if I was walking my back forward. After calibrating the compass everything becomes back to normal until next time.
I use a plastic case (which came with the phone): it should not interfere with the compass/magnetometer. The firmware is: WW_17.1810.1910.73 (Android 10). The phone is not rooted and the bootloader is not unlocked.
This issue annoys me because I often use maps for pedestrian navigation. Besides that this is the second Zenfone 6 I own. The first one was replaced/refurbished due to camera defect.
This time though I believe it is a software bug because after calibration the compass works well until a restart.
I am attaching a screenshot to show the bug. The red arrow shows my real direction and the Google maps sector shows that I am faced ~90 degrees clockwise.This is not even the worst case I got.
In this thread: https://zentalk.asus.com/en/discussion/comment/13349 it is said that the issue has been fixed, but it hasn't.
Could anybody help me with the issue?

3QCEL378R01S.jpg

30 REPLIES 30

_jis_
Zen Master III
But don't you think this "Android dance" is quite inconvenient and embarrassing to perform in the public every time I want to get somewhere by foot and don't know the route and direction.
Sure, I agree with you.
Hopefully we will see a real fix soon.
@LP_ASUS
@Anders_ASUS

CbIP
Star III
_jis_

But don't you think this "Android dance" is quite inconvenient and embarrassing to perform in the public every time I want to get somewhere by foot and don't know the route and direction.

Sure, I agree with you.

Hopefully we will see a real fix soon.

@LP_ASUS

@Anders_ASUS


View post
That would be great because overall I like the phone very much.
BTW, @LP_ASUS , @Anders_ASUS I am ready to collect and send the debug information/logs/etc. if needed to help the development and test the fix.

CbIP
Star III
Well, the issue regularly occurs as long as I want to use a maps app. Is the bug recognized/confirmed by Asus? Will it be fixed?

CbIP
Star III
I decided to perform a factory reset and it didn't help. Usually when I start a maps app it shows my direction 90° clockwise compared to the real.
I have also posted a thread on another forum, and got a reply that even if a custom ROM is used the compass has the same issue. Thus we can assume that this is a kernel bug.
Still hope that this issue will be fixed soon. @LP_ASUS @Anders_ASUS what do you think?

LP_ASUS
Community Legend I
@CbIP , I apologize for the late response. I didn't notice this thread until today. Since you performed a factory reset and that hasn't resolved the issue, let's log your phone. I'll send you a PM with instructions.