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Camera malfunction

ranathpodem
Star III
Some times when I try to take selfies, it gives these results.
p-20200615-171016.jpg

16 REPLIES 16

shankar_nvsb
Star II
shankar.nvsb

https://zentalk.asus.com/en/discussion/comment/90131#Comment_90131

To give a better idea of the issue

• Camera module gets stuck when zoomed in or zoomed out

• Camera module gets stuck ,inverts colours and also tilts the image when camera is flipped.

• Camera in other apps also crashes (like whastapp , instagram, Google pay)

Frequency - 9/10 times when camera is accessed

Build - Latest 17.1810.2005.153

You guys have to fix this issue soon as camera was its main selling point and we users are unable to use basic social meda apps or do any scan upi payments in India.

Attached is the video sample

https://us.v-cdn.net/6031231/uploads/0D28FQ3PAJAD/2020-06-18-11-53-25.mp4


View post
Got it repaired at the service center in Hyderabad. The technician said he had to replace the camera module. When I asked him what caused the issue he wasn't sure and said that the camera board has shorted because of some heavy load on the camera.
However, I don't remember any of these extreme load conditions that my mobile could have gone through.

I would suggest anyone having this problem to visit the service center and get it repaired within warranty period.

Bhasky
Rising Star II
shankar.nvsb

https://zentalk.asus.com/en/discussion/comment/90137#Comment_90137

Got it repaired at the service center in Hyderabad. The technician said he had to replace the camera module. When I asked him what caused the issue he wasn't sure and said that the camera board has shorted because of some heavy load on the camera.

However, I don't remember any of these extreme load conditions that my mobile could have gone through.

I would suggest anyone having this problem to visit the service center and get it repaired within warranty period.


View post
it could be a mfg defect, good to hear that you got it replaced and covered in warranty
If you are very much sure that yourself had never messed with camera module / with any 3rd party app to suffice that "cam board got shorted"
I wonder what's going on with latest build ? ? then !
Let us know if in case it re-occurs