Camera keeps unfocused when video chat in whatsapp& other video chat apps most times.

[yafisajjad]

Please tell us some basic information before asking for help:
Model Name:Zenfone 6z
Firmware Version:
Rooted or not:non root
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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[victor010]

Hi, we'd request you follow the below steps:
1. Check your phone for latest software version.
2. Go to Camera settings & try changing focus mode
3. Clear cache & storage of Camera App after backing up & disable/re-enable camera App
4. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
5. If still you face the issue factory reset your phone after taking a full backup:  https://www.asus.com/support/FAQ/1006346/
6. Last option would be to visit the service centre to have
a check. Locate here: https://www.asus.com/in/support/Service-Center/India

[baster1982]

Victor01_ASUS

Hi, we'd request you follow the below steps:

1. Check your phone for latest software version.

2. Go to Camera settings & try changing focus mode

3. Clear cache & storage of Camera App after backing up & disable/re-enable camera App

4. Try the same under safe mode:

Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

5. If still you face the issue factory reset your phone after taking a full backup:  https://www.asus.com/support/FAQ/1006346/

6. Last option would be to visit the service centre to have

a check. Locate here: https://www.asus.com/in/support/Service-Center/India

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I'm facing the same can't find "focus mode" in camera settings 😕