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camera focus issue on video call

mistcaller
Star I
Please tell us some basic information before asking for help:
Model Name: asus 6z
Firmware Version: ww-17.1810.2011.183
Rooted or not: not
Frequency of Occurrence: always
APP Name & APP Version (If your issue relates to the app): WhatsApp, Instagram etc. on latest versions
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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camera changing focus on video call which makes it uncomfortable for the call.
1 REPLY 1

victor010
Zen Master III
Hi, kindly share a small video of the issue so that we can understand it better.
also, you may follow the below steps:
1. Clear system cache.
2. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check for any disturbance from the installed 3rd party apps.
# How to enter and exit "Safe Mode"
https://www.asus.com/support/FAQ/1005163/
3. If still you face the issue factory reset your phone after
taking a full backup : https://www.asus.com/support/FAQ/1006346/