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Camera cannot flip GENERAL ISSUE

sousaepedro
Star II
Gentlemen, it's been clearly noticed by several users that there's an issue with your phones main feature. The flip camera.
There are several users that have been faced with a camera that won't flip. No matter what model, firmware version, app, it won't flip. The only feedback it gives is the image on whatever software is trying to flip the camera flips, and we get an android system notification with the message 'cannot flip' (example below). This has happened to me since the first time I tried flipping the camera. Only then it happened intermittently. Now I've been 5 days with a camera that won't flip. Even got a firmware update during those 5 days. To no avail. 
There are several threads on this issue and only one has any sort of apparent looking into it via a log file. 
Nothing tangible from you. 
I really want to defend your phone and it you're not making it easy which is disappointing for a 21 year long recurring customer.
I'm available for anything you might need from me as far as debugging goes. If you want me to run this with ADB and some tool I will. I just want to help you guys fix your ( my) phone.
Zero feedback is downright disrespectful towards us. 
So start by properly letting us what the issue is, because at this point either your devs did ZERO looking into it or you already know but haven't found a solution. Which I'm fine with for now. But just man up, be accountable and give us the chance to respect you for that.
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33 REPLIES 33

vshikha756
Star I
CH_ASUS
I'll check with our devs if there are any ways we can test first - without you needing to go to our service center.
So from this thread, I am under the understanding that;
1. You do not have any covers on, or screen protectors with dust etc.
2. Proximity sensor works for example during calls (covering it turns screen off).
3. Camera never flips , when using Asus Camera app - or any other Camera App (such as Facebook Messenger, WhatsApp, etc).

Many thanks


View post
Camera nota working front but screen shot my phone pls help me

vshikha756
Star I
Screen shot

johnCforVTS
Rising Star I
Update... I sent my device to Asus service centre and in about 10 days period they replaced the camera mechanism ( in addition they fixed a couple of other issues that they found out ). In conclusion... Not so good hardware choice but great service after all.

Zenfone6_Boy
Star III
At least for me, this seems to be tied to proximity sensor issues seen in the other thread: https://zentalk.asus.com/en/discussion/29220/proximity-sensor-153#latest