Calls not received. Texts delayed.

[justinleon2113]

Hello. Just upgraded to the ZenFone 6 (Edition 30) over the new year and notice that many calls from family and friends are going straight to voicemail. I tested this with a friend in the room, and out of 5 attempts, only 3 made the phone ring. Many important calls for business do not ring at all. I am using Ultra Mobile (T-Mobile MVNO) and have done the usual run-around (reset phone, empty cache, check all settings for fowarding, DND, and such). Even on a fresh install, it is experiencing the same phenomenon. I tried a different phone and it seemed to consistently work...I'll keep testing.
I wanted to see if anyone else had issues with not getting calls or texts (irrespective of carrier) or if it could be just carrier issues for me. I have great coverage in my area, thus it is not like I am roaming or disconnected. Thank you for the help.

[mcrr08]

Same here. Didn't realize researching a phone was like researching a car now

[LP_ASUS]

We hear you guys. I have active logs from AT&T and T-Mobile, with some sub-brands like Mint Mobile, and we're trying to figure out why you guys are experiencing this.
It could be hardware, software, or environmental.
@skylerwolfe , you've had a ZF6 since launch day or thereabouts right? I feel like we've seen more reports of missed calls since November or so, which would indicate some kind of firmware change. Please correct me if I'm wrong.
Everyone, if you'd like me to log your phone, please indicate that by replying to this comment. We're here to help.

[skylerwolfe]

LP_ASUS

We hear you guys. I have active logs from AT&T and T-Mobile, with some sub-brands like Mint Mobile, and we're trying to figure out why you guys are experiencing this.

It could be hardware, software, or environmental.

@skylerwolfe , you've had a ZF6 since launch day or thereabouts right? I feel like we've seen more reports of missed calls since November or so, which would indicate some kind of firmware change. Please correct me if I'm wrong.

Everyone, if you'd like me to log your phone, please indicate that by replying to this comment. We're here to help.

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Thanks so much for responding and confirming someone is aware and at least listening. Got mine 2 months ago to the day so not that long. I can't exactly tell you how long it has been present because it, thankfully, doesn't happen with all incoming calls. Plus, unless someone leaves a VM, I wouldn't know that I missed it. Same with texts, I wouldn't know I missed the text or it was delayed unless I know that it was sent and when it was sent. The XDA thread that I referenced before was initially posted in October. Their conclusion, correct or not, was that it seemed to be associated with WiFi in some way. Above I anecdotally reported a similar delayed text that showed up when I left WiFi. May mean nothing. This whole this is sporadic. One of the mods (you?) mentioned in another thread that it might have something to do with 3G connection signal as we unfortunately don't have voLTE support in the US (or maybe I'm way off base). If it means anything, in my house I have a T-mobile cell spot. This is NOT a signal booster. This is a device that connects to my router and acts as an actual mini cell tower via broadband internet. We always have full signal in the house for that reason. The text that was delayed yesterday wouldn't have been from weak signal (although I'm assuming the box provides 3G and 4G and maybe it doesn't). I've had it for several years and it has been rock solid with our other phones. Maybe irrelevant, but when I bought the 6z, I bought a 5z for my wife and she has had some missed (delayed) texts on it too.
If you think logging it would help that would be fine. I don't receive that many calls (other than spam) but I could test it I suppose by trying to call it often from other numbers.

[mosimchah]

LP_ASUS

We hear you guys. I have active logs from AT&T and T-Mobile, with some sub-brands like Mint Mobile, and we're trying to figure out why you guys are experiencing this.

It could be hardware, software, or environmental.

@skylerwolfe , you've had a ZF6 since launch day or thereabouts right? I feel like we've seen more reports of missed calls since November or so, which would indicate some kind of firmware change. Please correct me if I'm wrong.

Everyone, if you'd like me to log your phone, please indicate that by replying to this comment. We're here to help.

View post

I have the same issue on T-Mobile, I'm fine with logging it, I got my Zenfone 6 in mid August

[mcrr08]

I got mine at US launch and it feels like it's always been an issue. I think at least for my area it's missing 3g/2g I've posted about that before. Volte or vowifi would alleviate some pain points. Are carriers keeping you from engaging these settings? Anything we can do as users to push this up for you? I'd rather not spend more money on another phone, but this is getting to be impactful to my job and it's getting to be a noticed issue.