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Calls not received. Texts delayed.

justinleon2113
Star III
Hello. Just upgraded to the ZenFone 6 (Edition 30) over the new year and notice that many calls from family and friends are going straight to voicemail. I tested this with a friend in the room, and out of 5 attempts, only 3 made the phone ring. Many important calls for business do not ring at all. I am using Ultra Mobile (T-Mobile MVNO) and have done the usual run-around (reset phone, empty cache, check all settings for fowarding, DND, and such). Even on a fresh install, it is experiencing the same phenomenon. I tried a different phone and it seemed to consistently work...I'll keep testing.
I wanted to see if anyone else had issues with not getting calls or texts (irrespective of carrier) or if it could be just carrier issues for me. I have great coverage in my area, thus it is not like I am roaming or disconnected. Thank you for the help.
159 REPLIES 159

skylerwolfe
Zen Master I
I'm just leaving the log running so I can capture any more events that occur. I've missed 2 others because I didn't have it running.

LP_ASUS
Community Legend I
Ed

https://zentalk.asus.com/en/discussion/comment/41394#Comment_41394

Yes, if you feel I can be helpful...see my post on page 1.

Ed


View post
Sorry Ed, I missed that one when it went to page 2. I'll send you a PM.

skylerwolfe
Zen Master I
I'm in the crappy sweetspot right now. Just tried to call my phone from my work phone twice in a row and went straight to VM both times. I turned off wifi and then called again and the call came through. Will submit log via PM.

skylerwolfe
Zen Master I
I sent a text to my phone (it had been sitting untouched for at least an hour, presumably in doze) and the text did not come through (no vibrate or led light). I waited 15 minutes. I turned on the screen and entered the texting app and no text there. I turned off wifi and within a few seconds the text showed up. Maybe coincidence. The numerous other texts I sent testing this in the past few days did not do this. Not sure why the randomness of it. Log sent via PM.

Wreid23
Star II
LP_ASUS

I've only gotten one set of logs so far.

Anybody else willing to help us diagnose this problem?


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@LP_ASUS I am willing to submit some as well I also occasionally have this issue im on TMO in the USA
Let me know what to install and ill post them asap
Cheers