mattalhonte
Dropped my phone and the screen is cracked. Trying to figure out how to get this fixed.
I tried going to an Authorized Repairer but, after saying on the phone that they could fix it, said they only fixed notebooks. He did give me a number to call and said that Asus would send a me a replacement and then I'd send them the broken phone. I called, but they said I'd have to send them the phone, have to wait 7-10 days, and that they wouldn't tell me the price until I'd already sent it. Which obviously is unacceptable on a number of levels.
Tried livechat on the site, but they said that since I got it on ebay from a Taiwanese dealer that I couldn't use US support. Is there a Taiwanese support site in English? If I have to deal with Taiwanese Asus, hopefully that won't take a crazy long time?
If official Asus support isn't gonna happen, does anyone know of a 3rd party repairer near NYC that fixes these? The ones I found seem to only fix Apple and Samsung.
Failing that, is there another phone out there with a comparable battery?
Broke Screen - How To Get It Repaired?
You're located in New York? But you bought the phone from a Taiwanese reseller? Most likely you do not have warranty coverage in the US, although a drop would not be covered in warranty either.
We (ASUS US Support) can definitely fix the phone for you, but it might cost a fair amount out of pocket. The final quote would be provided by the repair center. If you'd like me to get an RMA created for you, respond to this post and I'll send you a PM.
