Broke Screen - How To Get It Repaired?

mattalhontemattalhonte Level 1
edited September 2020 in ZenFone 6

Dropped my phone and the screen is cracked. Trying to figure out how to get this fixed.

I tried going to an Authorized Repairer but, after saying on the phone that they could fix it, said they only fixed notebooks. He did give me a number to call and said that Asus would send a me a replacement and then I'd send them the broken phone. I called, but they said I'd have to send them the phone, have to wait 7-10 days, and that they wouldn't tell me the price until I'd already sent it. Which obviously is unacceptable on a number of levels.

Tried livechat on the site, but they said that since I got it on ebay from a Taiwanese dealer that I couldn't use US support. Is there a Taiwanese support site in English? If I have to deal with Taiwanese Asus, hopefully that won't take a crazy long time?

If official Asus support isn't gonna happen, does anyone know of a 3rd party repairer near NYC that fixes these? The ones I found seem to only fix Apple and Samsung.

Failing that, is there another phone out there with a comparable battery?


  • Well, you broke it. They should have known price on-screen replacement like any other company but i have a feeling that Asus is a very special one... so either you sent them a phone or you use some third pt service or you just buy screen probably shipped from china and w8 a month and do it yourself. 

    idk any other sources for zenfone

    witrigs .com /oem-screen-replacement-for-asus-zenfone-6-zs630kl

    or just hit aliexpress

    and why I can't put normal links on this forum but bots can spam them all night long xD

  • You're located in New York? But you bought the phone from a Taiwanese reseller? Most likely you do not have warranty coverage in the US, although a drop would not be covered in warranty either.

    We (ASUS US Support) can definitely fix the phone for you, but it might cost a fair amount out of pocket. The final quote would be provided by the repair center. If you'd like me to get an RMA created for you, respond to this post and I'll send you a PM.

  • Sure, send me a PM please.

  • So just send it in and get a mystery bill? Double-checking that this is even legal.

  • Im having the same issue, bought it from a reseller in Chicago off newegg literally 15 days ago I'm located in Arizona and can find no one to fix it anyways I can do this as well? Has the warranty outside of us

    edited February 2020

    If your unit is warrantied outside of the US, you will have to send it to that region for warranty Support. Please contact ASUS Support in that region.

    You will need to pay for shipping to and from that region, and you will also need to pay for the repair. (Since you dropped it and broke the screen)

    We have clarified our policies since I spoke to mattalhonte, and we no longer repair out of region phones in the US. In the past I would make the RMA here in the States.

This discussion has been closed.