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Bright photos and Battery life

coderedcomputin
Star II

‎08-20-2019 09:19 AM

Using Gallery all my photos appear normal.  When looking at the same photos in Google Photos the picture appears normal for a second then brightness increases dramatically and washes out the photo.  Any settings that I need to change or is this a soon to be addressed software glitch?

Phone has been used for 1 week now.  AccuBattery is showing it is only at 91% estimated health with only 4571mAh available.  So, is this actually a 5000mAh battery here or ?  
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11 REPLIES 11

_jis_
Zen Master III

‎08-20-2019 09:28 AM

Using Gallery all my photos appear normal.  When looking at the same photos in Google Photos the picture appears normal for a second then brightness increases dramatically and washes out the photo.  Any settings that I need to change or is this a soon to be addressed software glitch?

Phone has been used for 1 week now.  AccuBattery is showing it is only at 91% estimated health with only 4571mAh available.  So, is this actually a 5000mAh battery here or ?  
1) See this thread: https://zentalk.asus.com/en/discussion/9111/issue-on-photos-application
2) You should use AccuBattery at least for a few weeks to get better estimation of your battery capacity. I am getting 95% 4768 mAh after 62 days of usage. BTW rated capacity is 4850 mAh. 
youtu.be/d58neQ6Ewho?t=109
https://youtu.be/d58neQ6Ewho?t=109
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LP_ASUS
Community Legend I

‎08-20-2019 11:53 AM

If you view the photos on another device with Google Photos, do they also appear washed out? 

I tested AccuBattery on my device as well, and it detected 5000mAh. See if updating the firmware to the latest version helps with either issue. https://www.asus.com/Phone/ZenFone-6-ZS630KL/HelpDesk_BIOS/
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LP_ASUS
Community Legend I

‎08-20-2019 12:45 PM

After some more research, apparently the picture issue is related to a change in Google Photos. A future update to the app should resolve it.
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coderedcomputin
Star II

‎08-20-2019 12:49 PM

LP_ASUS said:
If you view the photos on another device with Google Photos, do they also appear washed out? 

I tested AccuBattery on my device as well, and it detected 5000mAh. See if updating the firmware to the latest version helps with either issue. https://www.asus.com/Phone/ZenFone-6-ZS630KL/HelpDesk_BIOS/
Correct, viewing in any other device inside Google Photos the pictures are normal with no washing out/brightness increase.
Where can I confirm my current FW on the phone?  It did an OTA update when I got the phone on the 13th (USA).  
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Youtube support channel