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Bluetooth connectivity issue after android 10 update

DeepakMishu
Star II

‎12-08-2019 09:09 AM - last edited on ‎01-16-2024 12:50 AM by Community Manager

Hi,
I have a serious problem of Bluetooth connectivity with my Bluetooth earphones to my phone Asus 6z . My Bluetooth earphones connect with any other phone but not with my phone.
I have tested in safe mode, I have formated my phone checked my earphones in mono mode reset my earphones but nothing is happening please help me with the issue and please provide any update for it.
Thank you
10 REPLIES 10

cornelis
Star III

‎12-09-2019 09:30 AM

I also had this issue. Downgrading to Android 9 fixes the issue. I figured I'd just stay on Pie until they fix most of these kinds of bugs.

DeepakMishu
Star II

‎12-09-2019 05:51 PM

How can I roll back to android 9. Please tell me.
0 Kudos

DeepakMishu
Star II

‎12-09-2019 06:25 PM

As there is no option to select the file from internal memory how to downgrade it please help.
0 Kudos

LP_ASUS
Community Legend I

‎12-10-2019 02:09 PM

The download is available here if you are on the WW firmware. https://www.asus.com/us/Phone/ZenFone-6-ZS630KL/HelpDesk_Download/
If you are on a different version, please check with your regional ASUS Support site.
Have you factory reset your phone since upgrading to Android 10?
0 Kudos
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