Kolorowezworki
https://zentalk.asus.com/en/discussion/comment/46916#Comment_46916
You almost always recommend factory reset. Lagging after update? Factory reset or 3rd party app. Battery drain? Factory reset or 3rd party app etc. etc. Phone should work well after EVERY public update. If you have problems with deliver stable software, why not re-open beta testing? If you such love factory resets, please make it less harmful and give us a good backup method, but it shouldn't work that way. I haven't install any app for 4 months, and one update is better, one update is worse. I use my phone for calling, messaging and sometimes for taking pictures (since Android 10 quality is awful, but please don't recommend factory reset). I don't have root, I don't do any strange modifications of software, memory is used in 10 or 15% so don't try to tell me that problem with my phone is caused by something else than Asus development team. Device is amazing and we are understanding to you and your work, so don't treat us like dumbs and try to coop. We're playing in the same team.
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bputra10bennyputra
https://zentalk.asus.com/en/discussion/comment/46984#Comment_46984
thats right, im already keeping eye on this forum every single day in my office since im buying this phone, what makes me regret is i should have keeping eye on this forum BEFORE i buy the phone, not after.
i always read every single thread in this forum like everyday, and when i saw something that they can't fix, rather than working on with the updates, the moderators only said that we have try to reset it, and if it is not working, we have to go to the asus care center for replacement.
to be honest, im using iphone since like 7 or 8 years ago, trying to give this android a chance and decided to use this phone, but you know what , its pretty awful.
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There are probably a billion of different user scenarios that causes different behaviour on a phone. Most of those will never happen but let's say there are still a couple of thousands of more common user scenarios. That's still a lot and we can't foresee everyone. No one can.
So when someone says that a bug has occurred I have to determine how likely this bug is to happen to someone else. Has it already happened to someone else? There's not enough resources to jump on every bug. We have to focus on those that are likely to happen again.
Even when I decide that we should try and fix a specific bug, it's not going to get fixed right away. The shortest time I've ever seen from that we got a complaint to an available fix was maybe two weeks and this is rare. It's more common that it takes 4-6 weeks and there are many cases that has take longer than that. So even if it hurts to do a factory reset, it brings a solution much faster than to wait for a software update.
I understand that you want us to magically fix your phone with an update only one week after but that will/can never happen.
A factory reset is also considered a good suggestion when the likelihood of hardware issue is very high because even if there's only a small chance that it will fix the problem, then it's worth doing it. Our service will always reset your device when they get it. It's the very first thing they do. All manufacturers do this.
I hope this explanation helps you understand why I ask people to factory reset. I'm honest when I say that I try to avoid it but many times, it's the best option and if you were in my shoes with my experience, then I can guarantee you that you would agree with me.
